assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Authentifizierung
Senden Sie einen API-Schlüssel als Bearer-Token. Der Schlüssel muss über die Berechtigung tickets.reply verfügen; ein Schlüssel ohne diese wird mit 403 statt 404 abgelehnt.
Dieser Endpunkt erfordert keine Organisations-ID. Ihr Schlüssel identifiziert bereits die zugehörige Organisation, und die Antwort ist entsprechend eingeschränkt.
Ausprobieren
Ersetzen Sie alles in spitzen Klammern durch Ihre eigenen Werte und den Platzhalter für den Schlüssel durch einen Schlüssel aus Ihrem Dashboard.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Angemeldet? Die API-Konsole in Ihrem Dashboard trägt automatisch Ihre echte Organisations-ID sowie Ihren eigenen Schlüssel ein und führt die Anfrage gegen die Live-API aus, sodass Sie die tatsächliche Antwort sehen können. Öffnen Sie diesen Endpunkt in der API-Konsole
Details
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Parameter
| Name | Typ | Erforderlich | Was es ist |
|---|---|---|---|
conversationId (path) | Uuid | Ja | The conversation's id. |
Anfragekörper
| Name | Typ | Erforderlich | Was es ist |
|---|---|---|---|
question | string | Ja | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Nein | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Nein | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Antwort
| Name | Typ | Erforderlich | Was es ist |
|---|---|---|---|
id | Uuid | Ja | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Ja | — |
text | string | Ja | — |
cited_slugs | string[] | Ja | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Ja | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Ja | — |
Fehler, die dieser Endpunkt zurückgeben kann
401 · 403 · 404 · 422 · 429 · 503