support

POST `/v1/webhooks/inbound-email`

Ingest a customer's support reply from the mail edge.

Autentizace

Tento koncový bod je veřejný. Nevyžaduje žádná pověření ani organizaci – je to to, co čte náš vlastní marketingový web a naše AI vyhledávače.

Tento koncový bod nevyžaduje žádné ID organizace. Váš klíč již identifikuje organizaci, ke které patří, a odpověď je na ni omezena.

Vyzvednout

Nahraďte cokoli v závorkách vlastními hodnotami a zástupný symbol klíče klíčem z vašeho řídicího panelu.

curl -X POST https://api.zinndigital.com/v1/webhooks/inbound-email \
  -H "Content-Type: application/json" \
  -d '{ "from": <string>, "message_id": <string> }'

Přihlášeni? Konzole API ve vašem dashboardu automaticky doplní vaše skutečné ID organizace i váš vlastní klíč a odešle požadavek na živé API, abyste viděli reálnou odpověď. Otevřete tento koncový bod v konzoli API

Podrobnosti

**Unauthenticated by design** — the caller is a Cloudflare Email Routing Worker with no Zinn® credential, so an HMAC over `"<timestamp>\n<body>"` in `X-Zinn-Signature` *is* the authentication. The timestamp is inside the signed material and its skew is bounded, so a captured request cannot be replayed later. This is the inbound half of support email. Before it existed the platform sent notifications from an address that accepted mail and discarded it: a customer replied, nothing happened, and neither they nor the waiting staff member was told. The ticket is resolved from a **signed token inside the `Message-ID`** we set on the outbound notification — nothing in the body, the `From` address or any other header selects a tenant, because all of those are chosen by whoever sent the mail. Redelivery is the normal case, not the exception: email is at-least-once and a lost response guarantees a retry, so a message already filed answers `200` with `duplicate: true` rather than appending a second copy. ⛔ Unlike the gateway webhooks, a message that **cannot be routed is answered `422`**, not `200`. A 2xx tells the Worker to accept the mail, and an accepted message that reaches no ticket is the exact defect this endpoint exists to remove; `422` makes the Worker reject it so the sender's own mail server bounces it back to the customer.

Parametry

Název	Typ	Požadováno	Co to je
`X-Zinn-Timestamp (header)`	`string`	Ano	Unix seconds. Inside the signed material; skew-bounded to five minutes.
`X-Zinn-Signature (header)`	`string`	Ano	`sha256=<hex>` HMAC over `"<timestamp>\n<body>"`.

Tělo požadavku

Název	Typ	Požadováno	Co to je
`from`	`string`	Ano	The envelope sender. Forgeable, and treated as such — it is checked against the ticket's org and the answer becomes a flag, never a permission.
`to`	`string`	Ne	—
`message_id`	`string`	Ano	The message's own `Message-ID`. Stored, and unique, so a redelivery cannot append twice.
`in_reply_to`	`string`	Ne	Carries the signed ticket token when the customer replied to one of our notifications.
`references`	`string`	Ne	The full thread chain. Searched as well as `in_reply_to`, because a reply to the third message in a thread puts our id here and not there.
`subject`	`string`	Ne	—
`text`	`string`	Ne	The message body. Quoted history is trimmed engine-side and the result is length-bounded.

Odpověď

Název	Typ	Požadováno	Co to je
`ticket_id`	`string`	Ano	—
`duplicate`	`boolean`	Ano	This exact message had already been filed — a success, not an error.
`sender_verified`	`boolean`	Ano	Whether the sender is a known address on the ticket's org. `false` still files the message, flagged for staff.
`reopened`	`boolean`	Ano	Whether filing it moved a `solved` ticket back to `open`.

Chyby, které může tento koncový bod vrátit

400 · 422 · 503

POST /v1/webhooks/inbound-email