support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
Autentizace
Zašlete API klíč jako nosný token (bearer token). Klíč musí mít oprávnění tickets.reply; klíč bez něj je odmítnut s kódem 403, nikoli 404.
Sem patří ID vaší organizace
Tento koncový bod přijímá org_id jako pole v těle JSON.
ID vaší organizace najdete na obrazovce API klíčů ve vašem přehledu, hned vedle samotného klíče. Je to stále stejné ID v každém volání, které provedete.
Vyzvednout
Nahraďte cokoli v závorkách vlastními hodnotami a zástupný symbol klíče klíčem z vašeho řídicího panelu.
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'Přihlášeni? Konzole API ve vašem dashboardu automaticky doplní vaše skutečné ID organizace i váš vlastní klíč a odešle požadavek na živé API, abyste viděli reálnou odpověď. Otevřete tento koncový bod v konzoli API
Podrobnosti
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
Tělo požadavku
| Název | Typ | Požadováno | Co to je |
|---|---|---|---|
subject | string | Ne | — |
body | string | Ne | — |
site_id | object | Ne | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | Ne | — |
Odpověď
| Název | Typ | Požadováno | Co to je |
|---|---|---|---|
articles | object[] | Ano | — |
findings | TicketDeflectionFinding[] | Ano | — |
applied | string[] | Ano | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | Ano | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | Ano | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | Ano | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
Chyby, které může tento koncový bod vrátit
401 · 403 · 422 · 429