Autentizace
Zašlete API klíč jako nosný token (bearer token). Klíč musí mít oprávnění tickets.reply; klíč bez něj je odmítnut s kódem 403, nikoli 404.
Tento koncový bod nevyžaduje žádné ID organizace. Váš klíč již identifikuje organizaci, ke které patří, a odpověď je na ni omezena.
Vyzvednout
Nahraďte cokoli v závorkách vlastními hodnotami a zástupný symbol klíče klíčem z vašeho řídicího panelu.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/close \
-H "Authorization: Bearer zdk_live_…"Přihlášeni? Konzole API ve vašem dashboardu automaticky doplní vaše skutečné ID organizace i váš vlastní klíč a odešle požadavek na živé API, abyste viděli reálnou odpověď. Otevřete tento koncový bod v konzoli API
Podrobnosti
Closes the ticket. Idempotent — closing an already-closed ticket returns it unchanged rather than erroring. Requires `tickets.reply`.
Parametry
| Název | Typ | Požadováno | Co to je |
|---|---|---|---|
ticketId (path) | Uuid | Ano | The ticket's id. |
Odpověď
| Název | Typ | Požadováno | Co to je |
|---|---|---|---|
id | Uuid | Ano | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Ano | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Ano | — |
status | TicketStatus | Ano | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Ano | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Ano | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Ne | — |
invoice_id | object | Ne | — |
on_behalf_of_org_id | object | Ne | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Ano | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Ne | — |
resolved_at | object | Ne | — |
closed_at | object | Ne | — |
last_message_at | object | Ne | — |
reopened_count | integer | Ano | — |
message_count | integer | Ano | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Ano | — |
updated_at | string | Ano | — |
messages | TicketMessage[] | Ano | The customer-visible thread in chronological order. |
Chyby, které může tento koncový bod vrátit
401 · 403 · 404 · 429