assistant

POST `/v1/assistant/conversations/{conversationId}/messages`

Ask the assistant a question and get its answer.

Autentificare

Trimiteți o cheie API ca token de tip bearer. Cheia trebuie să aibă permisiunea tickets.reply; o cheie care nu o are va fi respinsă cu 403, nu 404.

Acest endpoint nu necesită un ID de organizație. Cheia ta identifică deja organizația căreia îi aparține, iar răspunsul este limitat la aceasta.

Încearcă

Înlocuiți tot ce se află între paranteze unghiulare cu propriile valori și substituentul cheie cu o cheie din tabloul de bord.

curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{ "question": <string> }'

Autentificat? Consola API din panoul de control îți completează ID-ul real al organizației și propria cheie și rulează cererea în API-ul live, astfel încât să poți vedea răspunsul efectiv. Deschideți acest punct final în consola API

Detalii

Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.

Parametri

Nume	Tip	Obligatoriu	Ce este
`conversationId (path)`	`Uuid`	Da	The conversation's id.

Corp cerere

Nume	Tip	Obligatoriu	Ce este
`question`	`string`	Da	The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`.
`site_id`	`Uuid`	Nu	Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact.
`page_context`	`string`	Nu	The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an…

Răspuns

Nume	Tip	Obligatoriu	Ce este
`id`	`Uuid`	Da	UUIDv7 identifier — sortable by creation time (docs/02 §8).
`role`	`AssistantRole`	Da	—
`text`	`string`	Da	—
`cited_slugs`	`string[]`	Da	Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation…
`needs_human`	`boolean`	Da	The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p…
`created_at`	`string`	Da	—

Erori pe care le poate returna acest punct final

401 · 403 · 404 · 422 · 429 · 503

POST /v1/assistant/conversations/{conversationId}/messages