API ਸੰਦਰਭ
support
ਇਸ ਖੇਤਰ ਵਿੱਚ 12 ਐਂਡਪੁਆਇੰਟ ਹਨ। ਹਰ ਇੱਕ ਦਾ ਆਪਣਾ ਪੰਨਾ ਹੈ ਜਿਸ ਵਿੱਚ ਇਸ ਦੇ ਮਾਪਦੰਡ, ਇਸ ਦਾ ਜਵਾਬ ਅਤੇ ਇੱਕ ਬੇਨਤੀ ਹੈ ਜਿਸ ਨੂੰ ਤੁਸੀਂ ਚਲਾ ਸਕਦੇ ਹੋ।
| ਢੰਗ | ਪਾਥ | ਇਹ ਕੀ ਕਰਦਾ ਹੈ | ਇਜਾਜ਼ਤ |
|---|---|---|---|
| POST | /v1/sites/{siteId}/diagnose | Run the support AI against one site — check it, fix what is fixable, record the rest. | hosting.php.manage |
| GET | /v1/sites/{siteId}/support-recommendations | What the support AI has advised about this site, and whether it was acted on. | sites.view |
| GET | /v1/status/affecting | Open status incidents that affect the caller's own services. | — |
| GET | /v1/tickets | List the organization's support tickets. | tickets.view |
| POST | /v1/tickets | Open a support ticket. | tickets.reply |
| POST | /v1/tickets/deflect | Knowledge-base articles and a live diagnosis, before a ticket is opened. | tickets.reply |
| GET | /v1/tickets/{ticketId} | Get a support ticket and its thread. | tickets.view |
| GET | /v1/tickets/{ticketId}/attachments/{attachmentId} | Download a ticket attachment. | tickets.view |
| POST | /v1/tickets/{ticketId}/close | Close a support ticket. | tickets.reply |
| POST | /v1/tickets/{ticketId}/messages | Reply to a support ticket. | tickets.reply |
| POST | /v1/tickets/{ticketId}/messages/{messageId}/attachments | Attach a file to a ticket message. | tickets.reply |
| POST | /v1/webhooks/inbound-email | Ingest a customer's support reply from the mail edge. | — |