support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Pagpapatotoo

Magpadala ng API key bilang isang bearer token. Kailangang taglayin ng key ang pahintulot na tickets.reply; ang key na wala nito ay tatanggihan gamit ang 403, hindi 404.

Kung saan mapupunta ang id ng iyong organisasyon

Ang endpoint na ito ay kumukuha ng org_id bilang isang field sa JSON body.

Ang id ng iyong organisasyon ay nasa screen ng mga API key sa iyong dashboard, sa tabi mismo ng key. Ito ang parehong id sa bawat tawag na gagawin mo.

Subukan ito

Palitan ang anuman sa loob ng mga panaklong na may anggulo ng iyong sariling mga halaga, at ang placeholder ng key na may key mula sa iyong dashboard.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Nakalagda? Ang API console sa iyong dashboard ay awtomatikong naglalagay ng iyong tunay na ID ng organisasyon at sariling susi, at pinapatakbo ang kahilingan laban sa live na API upang makita mo ang aktwal na tugon. Buksan ang endpoint na ito sa console ng API

Mga Detalye

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Katawan ng kahilingan

Pangalan	Uri	Kailangan	Ano ito
`subject`	`string`	Hindi	—
`body`	`string`	Hindi	—
`site_id`	`object`	Hindi	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Hindi	—

Tugon

Pangalan	Uri	Kailangan	Ano ito
`articles`	`object[]`	Oo	—
`findings`	`TicketDeflectionFinding[]`	Oo	—
`applied`	`string[]`	Oo	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Oo	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Oo	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Oo	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Mga error na maibabalik ng endpoint na ito

401 · 403 · 422 · 429