Pagpapatotoo
Magpadala ng API key bilang isang bearer token. Kailangang taglayin ng key ang pahintulot na tickets.reply; ang key na wala nito ay tatanggihan gamit ang 403, hindi 404.
Ang endpoint na ito ay hindi nangangailangan ng id ng organisasyon. Natutukoy na ng iyong key ang organisasyong kinabibilangan nito, at nakatuon ang tugon dito.
Subukan ito
Palitan ang anuman sa loob ng mga panaklong na may anggulo ng iyong sariling mga halaga, at ang placeholder ng key na may key mula sa iyong dashboard.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/close \
-H "Authorization: Bearer zdk_live_…"Nakalagda? Ang API console sa iyong dashboard ay awtomatikong naglalagay ng iyong tunay na ID ng organisasyon at sariling susi, at pinapatakbo ang kahilingan laban sa live na API upang makita mo ang aktwal na tugon. Buksan ang endpoint na ito sa console ng API
Mga Detalye
Closes the ticket. Idempotent — closing an already-closed ticket returns it unchanged rather than erroring. Requires `tickets.reply`.
Mga Parameter
| Pangalan | Uri | Kailangan | Ano ito |
|---|---|---|---|
ticketId (path) | Uuid | Oo | The ticket's id. |
Tugon
| Pangalan | Uri | Kailangan | Ano ito |
|---|---|---|---|
id | Uuid | Oo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Oo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Oo | — |
status | TicketStatus | Oo | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Oo | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Oo | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Hindi | — |
invoice_id | object | Hindi | — |
on_behalf_of_org_id | object | Hindi | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Oo | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Hindi | — |
resolved_at | object | Hindi | — |
closed_at | object | Hindi | — |
last_message_at | object | Hindi | — |
reopened_count | integer | Oo | — |
message_count | integer | Oo | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Oo | — |
updated_at | string | Oo | — |
messages | TicketMessage[] | Oo | The customer-visible thread in chronological order. |
Mga error na maibabalik ng endpoint na ito
401 · 403 · 404 · 429