assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Pagpapatotoo
Magpadala ng API key bilang isang bearer token. Kailangang taglayin ng key ang pahintulot na tickets.reply; ang key na wala nito ay tatanggihan gamit ang 403, hindi 404.
Ang endpoint na ito ay hindi nangangailangan ng id ng organisasyon. Natutukoy na ng iyong key ang organisasyong kinabibilangan nito, at nakatuon ang tugon dito.
Subukan ito
Palitan ang anuman sa loob ng mga panaklong na may anggulo ng iyong sariling mga halaga, at ang placeholder ng key na may key mula sa iyong dashboard.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Nakalagda? Ang API console sa iyong dashboard ay awtomatikong naglalagay ng iyong tunay na ID ng organisasyon at sariling susi, at pinapatakbo ang kahilingan laban sa live na API upang makita mo ang aktwal na tugon. Buksan ang endpoint na ito sa console ng API
Mga Detalye
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Mga Parameter
| Pangalan | Uri | Kailangan | Ano ito |
|---|---|---|---|
conversationId (path) | Uuid | Oo | The conversation's id. |
Katawan ng kahilingan
| Pangalan | Uri | Kailangan | Ano ito |
|---|---|---|---|
question | string | Oo | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Hindi | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Hindi | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Tugon
| Pangalan | Uri | Kailangan | Ano ito |
|---|---|---|---|
id | Uuid | Oo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Oo | — |
text | string | Oo | — |
cited_slugs | string[] | Oo | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Oo | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Oo | — |
Mga error na maibabalik ng endpoint na ito
401 · 403 · 404 · 422 · 429 · 503