Pengesahan
Hantar kunci API sebagai token pembawa. Kunci tersebut mesti membawa kebenaran tickets.reply; kunci yang tidak mempunyainya akan ditolak dengan 403, bukan 404.
Titik akhir ini tidak memerlukan id organisasi. Kunci anda telah mengenal pasti organisasi kepunyaannya, dan respons dis skopkan kepadanya.
Cuba
Gantikan apa sahaja di dalam kurungan sudut dengan nilai anda sendiri, dan pemegang tempat kunci dengan kunci dari papan pemuka anda.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'Sudah log masuk? Konsol API dalam papan pemuka anda mengisi id organisasi sebenar dan kunci anda sendiri, serta menjalankan permintaan terhadap API langsung supaya anda boleh melihat respons sebenar. Buka penamat ini dalam konsol API
Butiran
Appends a customer message and returns the thread to `open`. Replying to a `solved` ticket reopens it. A **closed** ticket is rejected with a `422` whose error code is the stable `TICKET_CLOSED`, so a client can offer "reopen" without string-matching a translated message. Requires `tickets.reply`.
Parameter
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
ticketId (path) | Uuid | Ya | The ticket's id. |
Badan permintaan
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
body | string | Ya | — |
Respons
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Ya | — |
status | TicketStatus | Ya | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Ya | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Ya | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Tidak | — |
invoice_id | object | Tidak | — |
on_behalf_of_org_id | object | Tidak | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Ya | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Tidak | — |
resolved_at | object | Tidak | — |
closed_at | object | Tidak | — |
last_message_at | object | Tidak | — |
reopened_count | integer | Ya | — |
message_count | integer | Ya | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Ya | — |
updated_at | string | Ya | — |
messages | TicketMessage[] | Ya | The customer-visible thread in chronological order. |
Ralat yang boleh dikembalikan oleh titik akhir ini
401 · 403 · 404 · 422 · 429