support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Pengesahan

Hantar kunci API sebagai token pembawa. Kunci tersebut mesti membawa kebenaran tickets.reply; kunci yang tidak mempunyainya akan ditolak dengan 403, bukan 404.

Tempat ID organisasi anda diletakkan

Titik akhir ini mengambil org_id sebagai medan dalam kandungan JSON.

ID organisasi anda terletak pada skrin kekunci API dalam papan pemuka anda, di sebelah kekunci itu sendiri. Ia adalah ID yang sama dalam setiap panggilan yang anda buat.

Cuba

Gantikan apa sahaja di dalam kurungan sudut dengan nilai anda sendiri, dan pemegang tempat kunci dengan kunci dari papan pemuka anda.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Sudah log masuk? Konsol API dalam papan pemuka anda mengisi id organisasi sebenar dan kunci anda sendiri, serta menjalankan permintaan terhadap API langsung supaya anda boleh melihat respons sebenar. Buka penamat ini dalam konsol API

Butiran

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Badan permintaan

Nama	Jenis	Diperlukan	Apakah ia
`subject`	`string`	Tidak	—
`body`	`string`	Tidak	—
`site_id`	`object`	Tidak	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Tidak	—

Respons

Nama	Jenis	Diperlukan	Apakah ia
`articles`	`object[]`	Ya	—
`findings`	`TicketDeflectionFinding[]`	Ya	—
`applied`	`string[]`	Ya	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Ya	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Ya	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Ya	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Ralat yang boleh dikembalikan oleh titik akhir ini

401 · 403 · 422 · 429