assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Pengesahan
Hantar kunci API sebagai token pembawa. Kunci tersebut mesti membawa kebenaran tickets.reply; kunci yang tidak mempunyainya akan ditolak dengan 403, bukan 404.
Titik akhir ini tidak memerlukan id organisasi. Kunci anda telah mengenal pasti organisasi kepunyaannya, dan respons dis skopkan kepadanya.
Cuba
Gantikan apa sahaja di dalam kurungan sudut dengan nilai anda sendiri, dan pemegang tempat kunci dengan kunci dari papan pemuka anda.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Sudah log masuk? Konsol API dalam papan pemuka anda mengisi id organisasi sebenar dan kunci anda sendiri, serta menjalankan permintaan terhadap API langsung supaya anda boleh melihat respons sebenar. Buka penamat ini dalam konsol API
Butiran
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Parameter
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
conversationId (path) | Uuid | Ya | The conversation's id. |
Badan permintaan
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
question | string | Ya | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Tidak | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Tidak | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Respons
| Nama | Jenis | Diperlukan | Apakah ia |
|---|---|---|---|
id | Uuid | Ya | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Ya | — |
text | string | Ya | — |
cited_slugs | string[] | Ya | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Ya | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Ya | — |
Ralat yang boleh dikembalikan oleh titik akhir ini
401 · 403 · 404 · 422 · 429 · 503