Autentifikacija
Pošaljite API ključ kao nosivi token. Ključ mora imati dozvolu tickets.view; ključ bez nje se odbija s kodom 403, a ne 404.
Ova krajnja točka ne prihvaća ID organizacije. Vaš ključ već identificira organizaciju kojoj pripada, a odgovor je ograničen na nju.
Isprobajte
Zamijenite sve unutar šiljastih zagrada svojim vlastitim vrijednostima, a rezervirano mjesto za ključ s ključem iz vaše nadzorne ploče.
curl -X GET https://api.zinndigital.com/v1/tickets/{ticketId} \
-H "Authorization: Bearer zdk_live_…"Prijavljeni ste? API konzola na vašoj nadzornoj ploči automatski unosi stvarni ID vaše organizacije i vaš vlastiti ključ te šalje zahtjev prema aktivnom API-ju kako biste mogli vidjeti stvarni odgovor. Otvori ovu krajnju točku u API konzoli
Pojedinosti
One ticket in scope with its full message thread in chronological order. Staff-internal notes are **not** included — they are excluded by the query and never reach this surface. Requires `tickets.view`.
Parametri
| Naziv | Vrsta | Obavezno | Što je to |
|---|---|---|---|
ticketId (path) | Uuid | Da | The ticket's id. |
Odgovor
| Naziv | Vrsta | Obavezno | Što je to |
|---|---|---|---|
id | Uuid | Da | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Da | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Da | — |
status | TicketStatus | Da | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Da | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Da | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Ne | — |
invoice_id | object | Ne | — |
on_behalf_of_org_id | object | Ne | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Da | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Ne | — |
resolved_at | object | Ne | — |
closed_at | object | Ne | — |
last_message_at | object | Ne | — |
reopened_count | integer | Da | — |
message_count | integer | Da | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Da | — |
updated_at | string | Da | — |
messages | TicketMessage[] | Da | The customer-visible thread in chronological order. |
Pogreške koje ova krajnja točka može vratiti
401 · 403 · 404 · 429