Tài liệu tham khảo API
support
12 điểm cuối trong khu vực này. Mỗi điểm cuối có trang riêng với các tham số, phản hồi và một yêu cầu bạn có thể chạy.
| Phương thức | Đường dẫn | Chức năng | Quyền |
|---|---|---|---|
| POST | /v1/sites/{siteId}/diagnose | Run the support AI against one site — check it, fix what is fixable, record the rest. | hosting.php.manage |
| GET | /v1/sites/{siteId}/support-recommendations | What the support AI has advised about this site, and whether it was acted on. | sites.view |
| GET | /v1/status/affecting | Open status incidents that affect the caller's own services. | — |
| GET | /v1/tickets | List the organization's support tickets. | tickets.view |
| POST | /v1/tickets | Open a support ticket. | tickets.reply |
| POST | /v1/tickets/deflect | Knowledge-base articles and a live diagnosis, before a ticket is opened. | tickets.reply |
| GET | /v1/tickets/{ticketId} | Get a support ticket and its thread. | tickets.view |
| GET | /v1/tickets/{ticketId}/attachments/{attachmentId} | Download a ticket attachment. | tickets.view |
| POST | /v1/tickets/{ticketId}/close | Close a support ticket. | tickets.reply |
| POST | /v1/tickets/{ticketId}/messages | Reply to a support ticket. | tickets.reply |
| POST | /v1/tickets/{ticketId}/messages/{messageId}/attachments | Attach a file to a ticket message. | tickets.reply |
| POST | /v1/webhooks/inbound-email | Ingest a customer's support reply from the mail edge. | — |