support
POST /v1/tickets/{ticketId}/messages/{messageId}/attachments
Attach a file to a ticket message.
Uthibitishaji
Tuma ufunguo wa API kama tokeni ya kubeba. Ufunguo lazima uwe na ruhusa ya tickets.reply; ufunguo usio nayo unakataliwa kwa 403, si 404.
Endpoint hii haichukui kitambulisho cha shirika. Ufunguo wako tayari unalitambua shirika linalohusika, na jibu limewekewa kikomo kwa shirika hilo pekee.
Jaribu
Badilisha chochote kilicho ndani ya mabano ya pembe na maadili yako mwenyewe, na kishikiliaji cha ufunguo na ufunguo kutoka kwa dashibodi yako.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages/{messageId}/attachments \
-H "Authorization: Bearer zdk_live_…"Umeingia kwenye akaunti? Dashibodi yako ya kiweko cha API inajaza kitambulisho chako halisi cha shirika na ufunguo wako mwenyewe, na kuendesha ombi dhidi ya API ya moja kwa moja ili uweze kuona jibu halisi. Fungua sehemu hii ya mwisho (endpoint) kwenye konsole ya API
Maelezo
Uploads one file and records it against the message. The file is accepted immediately and is **not downloadable by anyone — including staff — until a malware scan has passed** (`scan_state: clean`). ⛔ Only the types on the allow-list are accepted, and the declared content type is verified against the file's own leading bytes: a `.png` beginning `MZ` is refused whatever the header says. Maximum 25 MB. Requires `tickets.reply`.
Vigezo
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
ticketId (path) | Uuid | Ndiyo | The ticket's id. |
messageId (path) | Uuid | Ndiyo | The message the file belongs to. |
Majibu
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
id | Uuid | Ndiyo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
filename | string | Ndiyo | The name the uploader's machine gave it. ⛔ Display only — it is attacker-controlled text and is never used to build a storage path. |
content_type | string | Ndiyo | — |
size_bytes | integer | Ndiyo | — |
scan_state | string<pending, clean, infected, error> | Ndiyo | `pending` — uploaded, not yet scanned. `clean` — the only servable state. `infected` — the scanner found something; the row survives as evidence and the bytes never leave. `erro… |
downloadable | boolean | Ndiyo | Whether these bytes may be served. True only for `clean`. |
Hitilafu ambazo mwisho huu unaweza kurudisha
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