support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Uthibitishaji

Tuma ufunguo wa API kama tokeni ya kubeba. Ufunguo lazima uwe na ruhusa ya tickets.reply; ufunguo usio nayo unakataliwa kwa 403, si 404.

Mahali ambapo kitambulisho cha shirika lako huwekwa

Sehemu hii ya mwisho inachukua org_id kama uwanja katika mwili wa JSON.

Kitambulisho cha shirika lako kipo kwenye skrini ya funguo za API katika dashibodi yako, kando ya ufunguo wenyewe. Ni kitambulisho kile kile katika kila ombi unalofanya.

Jaribu

Badilisha chochote kilicho ndani ya mabano ya pembe na maadili yako mwenyewe, na kishikiliaji cha ufunguo na ufunguo kutoka kwa dashibodi yako.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Umeingia kwenye akaunti? Dashibodi yako ya kiweko cha API inajaza kitambulisho chako halisi cha shirika na ufunguo wako mwenyewe, na kuendesha ombi dhidi ya API ya moja kwa moja ili uweze kuona jibu halisi. Fungua sehemu hii ya mwisho (endpoint) kwenye konsole ya API

Maelezo

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Mwili wa ombi

Jina	Aina	Inayohitajika	Kilicho hiki
`subject`	`string`	Hapana	—
`body`	`string`	Hapana	—
`site_id`	`object`	Hapana	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Hapana	—

Majibu

Jina	Aina	Inayohitajika	Kilicho hiki
`articles`	`object[]`	Ndiyo	—
`findings`	`TicketDeflectionFinding[]`	Ndiyo	—
`applied`	`string[]`	Ndiyo	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Ndiyo	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Ndiyo	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Ndiyo	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Hitilafu ambazo mwisho huu unaweza kurudisha

401 · 403 · 422 · 429