Uthibitishaji
Tuma ufunguo wa API kama tokeni ya kubeba. Ufunguo lazima uwe na ruhusa ya tickets.reply; ufunguo usio nayo unakataliwa kwa 403, si 404.
Endpoint hii haichukui kitambulisho cha shirika. Ufunguo wako tayari unalitambua shirika linalohusika, na jibu limewekewa kikomo kwa shirika hilo pekee.
Jaribu
Badilisha chochote kilicho ndani ya mabano ya pembe na maadili yako mwenyewe, na kishikiliaji cha ufunguo na ufunguo kutoka kwa dashibodi yako.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/close \
-H "Authorization: Bearer zdk_live_…"Umeingia kwenye akaunti? Dashibodi yako ya kiweko cha API inajaza kitambulisho chako halisi cha shirika na ufunguo wako mwenyewe, na kuendesha ombi dhidi ya API ya moja kwa moja ili uweze kuona jibu halisi. Fungua sehemu hii ya mwisho (endpoint) kwenye konsole ya API
Maelezo
Closes the ticket. Idempotent — closing an already-closed ticket returns it unchanged rather than erroring. Requires `tickets.reply`.
Vigezo
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
ticketId (path) | Uuid | Ndiyo | The ticket's id. |
Majibu
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
id | Uuid | Ndiyo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Ndiyo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Ndiyo | — |
status | TicketStatus | Ndiyo | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Ndiyo | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Ndiyo | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Hapana | — |
invoice_id | object | Hapana | — |
on_behalf_of_org_id | object | Hapana | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Ndiyo | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Hapana | — |
resolved_at | object | Hapana | — |
closed_at | object | Hapana | — |
last_message_at | object | Hapana | — |
reopened_count | integer | Ndiyo | — |
message_count | integer | Ndiyo | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Ndiyo | — |
updated_at | string | Ndiyo | — |
messages | TicketMessage[] | Ndiyo | The customer-visible thread in chronological order. |
Hitilafu ambazo mwisho huu unaweza kurudisha
401 · 403 · 404 · 429