POST /v1/assistant/conversations/{conversationId}/escalate

Uthibitishaji

Tuma ufunguo wa API kama tokeni ya kubeba. Ufunguo lazima uwe na ruhusa ya tickets.reply; ufunguo usio nayo unakataliwa kwa 403, si 404.

Endpoint hii haichukui kitambulisho cha shirika. Ufunguo wako tayari unalitambua shirika linalohusika, na jibu limewekewa kikomo kwa shirika hilo pekee.

Jaribu

Badilisha chochote kilicho ndani ya mabano ya pembe na maadili yako mwenyewe, na kishikiliaji cha ufunguo na ufunguo kutoka kwa dashibodi yako.

curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/escalate \
  -H "Authorization: Bearer zdk_live_…"

Umeingia kwenye akaunti? Dashibodi yako ya kiweko cha API inajaza kitambulisho chako halisi cha shirika na ufunguo wako mwenyewe, na kuendesha ombi dhidi ya API ya moja kwa moja ili uweze kuona jibu halisi. Fungua sehemu hii ya mwisho (endpoint) kwenye konsole ya API

Maelezo

⭐ The point of `needs_human`. Opens a ticket carrying the whole transcript, so the customer does not start again somewhere else and the agent opens something that already contains the question and what the assistant could not do. **Idempotent** — a second call returns the same ticket with `200` rather than opening a duplicate. Requires `tickets.reply`.

Vigezo

Majibu

Hitilafu ambazo mwisho huu unaweza kurudisha

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