assistant
POST /v1/assistant/conversations/{conversationId}/messages
Ask the assistant a question and get its answer.
Uthibitishaji
Tuma ufunguo wa API kama tokeni ya kubeba. Ufunguo lazima uwe na ruhusa ya tickets.reply; ufunguo usio nayo unakataliwa kwa 403, si 404.
Endpoint hii haichukui kitambulisho cha shirika. Ufunguo wako tayari unalitambua shirika linalohusika, na jibu limewekewa kikomo kwa shirika hilo pekee.
Jaribu
Badilisha chochote kilicho ndani ya mabano ya pembe na maadili yako mwenyewe, na kishikiliaji cha ufunguo na ufunguo kutoka kwa dashibodi yako.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "question": <string> }'Umeingia kwenye akaunti? Dashibodi yako ya kiweko cha API inajaza kitambulisho chako halisi cha shirika na ufunguo wako mwenyewe, na kuendesha ombi dhidi ya API ya moja kwa moja ili uweze kuona jibu halisi. Fungua sehemu hii ya mwisho (endpoint) kwenye konsole ya API
Maelezo
Synchronous: one request, two persisted turns, and the answer in the response. ⛔ Not `202` with a poll — §2.16 forbids an interactive path behind a job queue, and a chat that answers on the next poll is not a chat. Expect several seconds. The answer is grounded in **published knowledge-base articles** and, when `site_id` names one of your own sites, that site's health as read from our monitoring database. It cannot see another tenant's data, an unpublished draft, or a staff internal note — those are excluded by what the engine fetches, not by asking the model. It **cannot act**: no tool on this path changes anything. A `503` is a refusal fit to show the customer, and its `error_code` distinguishes the reasons — `ASSISTANT_DAILY_LIMIT`, `ASSISTANT_DISABLED`, `ASSISTANT_FAILED`, `ASSISTANT_UNAVAILABLE`. ⭐ Four, not six: an empty or over-long question is refused by validation as a `422` before anything is spent, so its code never reaches this response. Requires `tickets.reply`.
Vigezo
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
conversationId (path) | Uuid | Ndiyo | The conversation's id. |
Mwili wa ombi
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
question | string | Ndiyo | The customer's question, in their own language. Longer than this is a paste, not a question, and an unbounded prompt is an unbounded bill — so it is a `422`. |
site_id | Uuid | Hapana | Which of your sites this is about. ⛔ Validated against your own sites before anything is read — an id from a client is a request, not a fact. |
page_context | string | Hapana | The screen you asked from, as a route path — e.g. `/sites/{siteId}/backups`. "Why is this failing?" asked on the backups screen and on the DNS screen are different questions, an… |
Majibu
| Jina | Aina | Inayohitajika | Kilicho hiki |
|---|---|---|---|
id | Uuid | Ndiyo | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
role | AssistantRole | Ndiyo | — |
text | string | Ndiyo | — |
cited_slugs | string[] | Ndiyo | Knowledge-base slugs the answer used, for `/kb/<slug>` links. ⭐ Always a subset of what the engine supplied — a slug the model invented is dropped, because a fabricated citation… |
needs_human | boolean | Ndiyo | The model's own statement that it could not answer from what it was given. Recorded from its structured output, never inferred from the prose. This is what the "open a ticket" p… |
created_at | string | Ndiyo | — |
Hitilafu ambazo mwisho huu unaweza kurudisha
401 · 403 · 404 · 422 · 429 · 503