support

POST `/v1/webhooks/inbound-email`

Ingest a customer's support reply from the mail edge.

Autentifikimi

Ky endpoint është publik. Ai nuk kërkon kredenciale dhe asnjë organizatë — është pikërisht ajo që lexojnë faqja jonë e marketingut dhe motorët e përgjigjeve të AI.

Ky pikëndalim nuk pranon id të organizatës. Çelësi juaj tashmë identifikon organizatën së cilës i përket dhe përgjigjja kufizohet vetëm për atë.

Provoje

Zëvendësoni çdo gjë brenda kllapave këndore me vlerat tuaja dhe vendbanuesin e çelësit me një çelës nga paneli juaj.

curl -X POST https://api.zinndigital.com/v1/webhooks/inbound-email \
  -H "Content-Type: application/json" \
  -d '{ "from": <string>, "message_id": <string> }'

Jeni kyçur? Konsola e API-së në panelin tuaj plotëson ID-në tuaj reale të organizatës dhe çelësin tuaj, dhe ekzekuton kërkesën kundrejt API-së live, kështu që ju mund të shihni përgjigjen aktuale. Hapni këtë pikë fundore në konsolën e API-së

Detajet

**Unauthenticated by design** — the caller is a Cloudflare Email Routing Worker with no Zinn® credential, so an HMAC over `"<timestamp>\n<body>"` in `X-Zinn-Signature` *is* the authentication. The timestamp is inside the signed material and its skew is bounded, so a captured request cannot be replayed later. This is the inbound half of support email. Before it existed the platform sent notifications from an address that accepted mail and discarded it: a customer replied, nothing happened, and neither they nor the waiting staff member was told. The ticket is resolved from a **signed token inside the `Message-ID`** we set on the outbound notification — nothing in the body, the `From` address or any other header selects a tenant, because all of those are chosen by whoever sent the mail. Redelivery is the normal case, not the exception: email is at-least-once and a lost response guarantees a retry, so a message already filed answers `200` with `duplicate: true` rather than appending a second copy. ⛔ Unlike the gateway webhooks, a message that **cannot be routed is answered `422`**, not `200`. A 2xx tells the Worker to accept the mail, and an accepted message that reaches no ticket is the exact defect this endpoint exists to remove; `422` makes the Worker reject it so the sender's own mail server bounces it back to the customer.

Parametrat

Emri	Lloji	Kërkohet	Çfarë është kjo
`X-Zinn-Timestamp (header)`	`string`	Po	Unix seconds. Inside the signed material; skew-bounded to five minutes.
`X-Zinn-Signature (header)`	`string`	Po	`sha256=<hex>` HMAC over `"<timestamp>\n<body>"`.

Trupi i kërkesës

Emri	Lloji	Kërkohet	Çfarë është kjo
`from`	`string`	Po	The envelope sender. Forgeable, and treated as such — it is checked against the ticket's org and the answer becomes a flag, never a permission.
`to`	`string`	Jo	—
`message_id`	`string`	Po	The message's own `Message-ID`. Stored, and unique, so a redelivery cannot append twice.
`in_reply_to`	`string`	Jo	Carries the signed ticket token when the customer replied to one of our notifications.
`references`	`string`	Jo	The full thread chain. Searched as well as `in_reply_to`, because a reply to the third message in a thread puts our id here and not there.
`subject`	`string`	Jo	—
`text`	`string`	Jo	The message body. Quoted history is trimmed engine-side and the result is length-bounded.

Përgjigja

Emri	Lloji	Kërkohet	Çfarë është kjo
`ticket_id`	`string`	Po	—
`duplicate`	`boolean`	Po	This exact message had already been filed — a success, not an error.
`sender_verified`	`boolean`	Po	Whether the sender is a known address on the ticket's org. `false` still files the message, flagged for staff.
`reopened`	`boolean`	Po	Whether filing it moved a `solved` ticket back to `open`.

Gabimet që ky pikëndalim mund të kthejë

400 · 422 · 503

POST /v1/webhooks/inbound-email