Legal
Terms of Service
These terms are the agreement between you and Zinn Digital® for your use of our hosting and SEO platform. Please read them — using the service means you accept them.
About these terms
Last updated: 21 July 2026.
The service is operated by Zinn Digital® Ltd (Company No. 16385785), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Zinn Digital", "we", "us" or "our"). Zinn Digital® is a registered trademark (no. 018672629). These Terms of Service (the "terms") set out the rules for using our websites, dashboards, APIs, hosting, and related services (together, the "service").
These terms apply to everyone who uses the service, whether as a customer, a reseller, an agency managing sites for clients, or a member invited into another customer's account. Where a separate signed agreement, order form or service-level agreement exists between us and your organisation, that agreement takes precedence over these terms to the extent they conflict.
1. Acceptance
By creating an account, buying a plan, or otherwise using the service, you agree to these terms and to our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree, please do not use the service.
If you are entering into these terms on behalf of a company, client or other organisation, you confirm that you have the authority to bind that organisation, and "you" refers to that organisation.
2. The service
Zinn Digital® is an AI-first, multi-tenant hosting and SEO platform. Depending on the product line and plan you choose, the service may include managed WordPress, WooCommerce, PHP, static and Node hosting; footprint-free hosting for bulk and SEO networks; domain registration and DNS; content delivery, caching and security features; SEO tooling; and an AI assistant.
We may add, change, or remove features over time to improve the platform, keep it secure, or comply with the law. Where a change materially reduces a core feature of a plan you are paying for, we will give you reasonable notice. We describe each plan and its included features on our pricing and product pages; those descriptions form part of these terms for the plan you buy.
3. Accounts and eligibility
You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract, to open an account. You are responsible for keeping your login credentials secure and for all activity that happens under your account.
- Give accurate, current account and billing information, and keep it up to date.
- Protect your password and enable the multi-factor authentication we offer; tell us promptly if you suspect unauthorised access.
- Do not share, sell or transfer your account without our consent, except through the reseller, agency and team features we provide for that purpose.
- You are responsible for the actions of anyone you invite into your account, including your own clients and team members.
4. Acceptable use
Our platform is shared infrastructure serving many customers. These rules keep it safe, fast and lawful for everyone. You agree not to use the service, or allow anyone else to use it, to:
- Host, publish or distribute anything unlawful — including child sexual abuse material, content that infringes intellectual property or privacy rights, or content that is defamatory, fraudulent or promotes violence or terrorism.
- Send spam or unsolicited bulk messaging, run phishing pages, distribute malware, or host command-and-control or other infrastructure for attacks.
- Attempt to breach, probe or disrupt the security of the platform, other customers' sites, or any third-party system — including unauthorised access, denial-of-service activity, or attempts to escape the isolation of your own environment.
- Consume resources in a way that degrades the service for other customers, such as sustained abusive load, cryptomining, or running workloads a plan is not designed for.
- Misrepresent your identity, impersonate others, or use the service to deceive search engines or users in ways that violate applicable law.
- Resell or provide the service to third parties except through the reseller, agency or white-label features we offer for that purpose.
You are responsible for the content and conduct of every site, application and mailbox in your account. We do not pre-screen customer content, but we may investigate suspected abuse and act under the Suspension and termination section below. We may also be required to act on valid legal notices and requests from competent authorities.
5. Fees, billing and renewals
Prices are shown on our pricing pages in the currencies we support, and you choose your currency at checkout. Unless stated otherwise, prices exclude taxes; we add any VAT or other taxes that apply to your country and, where required, show them on your invoice.
Most plans are sold on a recurring subscription. You authorise us to charge your chosen payment method the plan price at the start of each billing period until you cancel. We drive renewals from our own engine using the payment mandate you place on file — we do not hand your subscription to a payment provider to manage.
- We email you before each renewal so a charge is never a surprise.
- You can cancel at any time from your dashboard; cancellation stops the next renewal and your plan runs to the end of the period already paid for.
- If a payment fails, we retry it and contact you; we may suspend or downgrade the service if it stays unpaid after a reasonable dunning period.
- Domain registrations, renewals and transfers are billed as one-off charges at the price shown and are passed through to the registry immediately.
6. Refunds and the money-back guarantee
New paid hosting plans come with a 30-day money-back guarantee. If the service is not right for you, contact us within 30 days of your first payment for that plan and we will refund that payment. Some plans also offer a card-free trial so you can evaluate the platform before you pay at all.
Domains and other third-party pass-through charges (such as registrations, renewals and transfers) are non-refundable once the registry or provider has processed them, because we are billed for them immediately and cannot recover the cost. Renewal charges after the initial 30-day window are not automatically refundable, but we look at individual circumstances in good faith and nothing here affects any statutory refund or cancellation rights you have as a consumer.
7. Suspension and termination
You may close your account at any time. We may suspend or terminate your access, in whole or in part, if you materially breach these terms (including the acceptable use rules), if your account is significantly overdue, if we are required to by law, or if your use poses a security or stability risk to the platform or other customers.
Where it is safe and lawful to do so, we will give you notice and a chance to put things right before suspending. In urgent cases — active abuse, illegal content, or a threat to shared infrastructure — we may act immediately and tell you afterwards. On termination your right to use the service ends; we will make your data available for export for a reasonable period, after which it may be deleted in line with our Privacy Policy.
8. Your content and data
You keep all ownership of the websites, applications, files and data you host with us ("your content"). You grant us only the limited permission we need to store, process, back up, transmit and display your content in order to operate the service and provide support.
You are responsible for having the rights and any consents needed for your content, and for keeping your own copies. We provide backups as described in your plan, but you remain responsible for maintaining an independent copy of anything you cannot afford to lose. Where we handle personal data on your behalf as a processor, that relationship is described in our Privacy Policy.
9. Service levels and disclaimers
We work hard to keep the platform available, fast and secure, and we describe the availability we aim for in the relevant plan and any service-level agreement. Except for commitments we make expressly in writing, the service is provided "as is" and "as available", and we do not warrant that it will be uninterrupted, error-free, or that it will meet a purpose we have not agreed with you.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.
10. Limitation of liability
To the fullest extent permitted by law, Zinn Digital® is not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, or data, arising out of or relating to the service.
To the fullest extent permitted by law, our total aggregate liability for all claims arising in any 12-month period is limited to the amount you paid us for the service in that period. These limits do not apply to liability that cannot be limited by law — such as liability for death or personal injury caused by negligence, or for fraud.
11. Your responsibility for claims
You agree to cover reasonable losses, damages and costs we incur from third-party claims that arise out of your content or your use of the service in breach of these terms or the law. We will tell you promptly about any such claim and give you the chance to help manage it.
12. Changes to these terms
We may update these terms from time to time — for example, to reflect new features, legal requirements, or changes to how the platform works. When we make a material change we will update the date at the top of this page and, where the change significantly affects your rights, give you reasonable advance notice by email or in the dashboard.
Continuing to use the service after a change takes effect means you accept the updated terms. If you do not agree to a change, you may cancel before it takes effect.
13. Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales, and you and we submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, this does not deprive you of the protection of the mandatory consumer laws of the country where you live.
If any part of these terms is found to be unenforceable, the rest remains in force. Our not enforcing a right on one occasion is not a waiver of that right.
14. How to contact us
These terms are between you and Zinn Digital® Ltd (Company No. 16385785), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
For any question about these terms, reach us through our contact page at zinndigital.com/contact, or email office@zinndigital.com for formal legal notices.
Frequently asked questions
Do I need to accept these terms to use Zinn Digital?
Yes. Creating an account, buying a plan or using any part of the platform means you accept these terms. If you are agreeing on behalf of a company or client, you confirm you are authorised to bind them.
Can I get a refund?
Paid plans are covered by a 30-day money-back guarantee: if the service is not right for you, contact us within 30 days of your first payment for that plan and we will refund it. Domain registrations, renewals and transfers are non-refundable once the registry has processed them, because we are charged for them immediately. Renewals after the first 30 days are not automatically refundable, but we will always look at individual circumstances.
When am I charged?
You are charged the price shown for your plan at the start of each billing period, in the currency you selected at checkout, until you cancel. We email you before a renewal and you can cancel at any time from your dashboard to stop the next charge.
What happens if I break the acceptable use rules?
Depending on severity we may ask you to fix the problem, suspend the affected site, or in serious cases (illegal content, malware, or activity that threatens shared infrastructure or other customers) suspend or close the account. We aim to warn first where it is safe to do so, but we act immediately where the law or other customers require it.
Which country's law governs the agreement?
These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales. This does not remove consumer-protection rights you may have under the law of your own country.