Autentifikacija
Pošaljite API ključ kao bearer token. Ključ mora imati dozvolu tickets.reply; ključ bez nje se odbija sa 403, a ne sa 404.
Ovaj krajnji tačka ne prihvata ID organizacije. Vaš ključ već identifikuje organizaciju kojoj pripada, a odgovor je ograničen na nju.
Isprobajte
Zamenite bilo šta u uglastim zagradama sopstvenim vrednostima, a ključni placeholder sa ključem sa vaše kontrolne table.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'Prijavljeni ste? API konzola na vašoj kontrolnoj tabli automatski popunjava ID vaše stvarne organizacije i vaš sopstveni ključ, i izvršava zahtev nad API-jem uživo tako da možete videti stvarni odgovor. Otvorite ovu krajnju tačku u API konzoli
Detalji
Appends a customer message and returns the thread to `open`. Replying to a `solved` ticket reopens it. A **closed** ticket is rejected with a `422` whose error code is the stable `TICKET_CLOSED`, so a client can offer "reopen" without string-matching a translated message. Requires `tickets.reply`.
Parametri
| Naziv | Vrsta | Obavezno | Šta je ovo |
|---|---|---|---|
ticketId (path) | Uuid | Da | The ticket's id. |
Telo zahteva
| Naziv | Vrsta | Obavezno | Šta je ovo |
|---|---|---|---|
body | string | Da | — |
Odgovor
| Naziv | Vrsta | Obavezno | Šta je ovo |
|---|---|---|---|
id | Uuid | Da | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Da | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Da | — |
status | TicketStatus | Da | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Da | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Da | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Ne | — |
invoice_id | object | Ne | — |
on_behalf_of_org_id | object | Ne | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Da | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Ne | — |
resolved_at | object | Ne | — |
closed_at | object | Ne | — |
last_message_at | object | Ne | — |
reopened_count | integer | Da | — |
message_count | integer | Da | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Da | — |
updated_at | string | Da | — |
messages | TicketMessage[] | Da | The customer-visible thread in chronological order. |
Greške koje ovaj krajnji tačka može da vrati
401 · 403 · 404 · 422 · 429