support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Autentifikacija

Pošaljite API ključ kao bearer token. Ključ mora imati dozvolu tickets.reply; ključ bez nje se odbija sa 403, a ne sa 404.

Gde ide ID vaše organizacije

Ova krajnja tačka prihvata org_id kao polje u JSON telu.

ID vaše organizacije nalazi se na ekranu sa API ključevima u vašoj kontrolnoj tabli, pored samog ključa. To je isti ID u svakom pozivu koji uputite.

Isprobajte

Zamenite bilo šta u uglastim zagradama sopstvenim vrednostima, a ključni placeholder sa ključem sa vaše kontrolne table.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Prijavljeni ste? API konzola na vašoj kontrolnoj tabli automatski popunjava ID vaše stvarne organizacije i vaš sopstveni ključ, i izvršava zahtev nad API-jem uživo tako da možete videti stvarni odgovor. Otvorite ovu krajnju tačku u API konzoli

Detalji

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Telo zahteva

Naziv	Vrsta	Obavezno	Šta je ovo
`subject`	`string`	Ne	—
`body`	`string`	Ne	—
`site_id`	`object`	Ne	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Ne	—

Odgovor

Naziv	Vrsta	Obavezno	Šta je ovo
`articles`	`object[]`	Da	—
`findings`	`TicketDeflectionFinding[]`	Da	—
`applied`	`string[]`	Da	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Da	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Da	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Da	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Greške koje ovaj krajnji tačka može da vrati

401 · 403 · 422 · 429