身份验证
请将 API 密钥作为 bearer 令牌发送。该密钥必须具有 tickets.reply 权限；缺少该权限的密钥将被拒绝并返回 403 状态码，而非 404。
此端点不需要组织 ID。您的密钥已用于识别其所属的组织，且响应范围也仅限于该组织。
免费试用
将尖括号中的内容替换为您自己的值，并将键占位符替换为您仪表板中的一个键。
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'已登录？您仪表板中的 API 控制台会自动填入您真实的组织 ID 和您自己的密钥，并针对实时 API 运行请求，以便您查看实际的响应。 在 API 控制台中打开此端点
详细信息
Appends a customer message and returns the thread to open. Replying to a solved ticket reopens it. A closed ticket is rejected with a 422 whose error code is the stable TICKET_CLOSED, so a client can offer "reopen" without string-matching a translated message. Requires tickets.reply.
参数
| 名称 | 类型 | 必填 | 内容简介 |
|---|---|---|---|
ticketId (path) | Uuid | 是 | The ticket's id. |
请求正文
| 名称 | 类型 | 必填 | 内容简介 |
|---|---|---|---|
body | string | 是 | — |
响应
| 名称 | 类型 | 必填 | 内容简介 |
|---|---|---|---|
id | Uuid | 是 | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | 是 | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | 是 | — |
status | TicketStatus | 是 | Where a ticket sits in its lifecycle. open = waiting on us; pending = waiting on the customer; solved = we believe it is resolved and a customer reply reopens it; closed =… |
priority | TicketPriority | 是 | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | 是 | How the ticket reached us — dashboard, api or staff. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | 否 | — |
invoice_id | object | 否 | — |
on_behalf_of_org_id | object | 否 | The client org a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and 404d otherwise, so it can never… |
assignee_name | object | 是 | The owning agent's display name (first name), or null while unassigned. The customer sees a name so they know a person owns their ticket; the agent's id and email are… |
first_response_at | object | 否 | — |
resolved_at | object | 否 | — |
closed_at | object | 否 | — |
last_message_at | object | 否 | — |
reopened_count | integer | 是 | — |
message_count | integer | 是 | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | 是 | — |
updated_at | string | 是 | — |
messages | TicketMessage[] | 是 | The customer-visible thread in chronological order. |
此端点可能返回的错误
401 · 403 · 404 · 422 · 429