support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
प्रमाणीकरण
एपिआई कुञ्जीलाई बियरर टोकन (bearer token) को रूपमा पठाउनुहोस्। कुञ्जीसँग tickets.reply अनुमति हुनुपर्छ; अनुमति नभएको कुञ्जीलाई 404 होइन, 403 मार्फत अस्वीकार गरिन्छ।
तपाईंको संस्थाको आइडी राख्ने ठाउँ
यो इन्डपोटले JSON बडीमा एक फिल्डको रूपमा org_id लिन्छ।
तपाईंको संस्थाको आइडी (ID) तपाईंको ड्यासबोर्डमा रहेको API कुञ्जीहरू (keys) स्क्रिनमा, कुञ्जीको छेउमा हुन्छ। तपाईंले गर्ने प्रत्येक कलमा यही आइडी प्रयोग हुन्छ।
प्रयास गर्नुहोस्
कोणीय कोष्ठकभित्र भएका जुनसुकै कुरालाई आफ्नो मानहरूद्वारा बदल्नुहोस्, र मुख्य स्थानहोल्डरलाई तपाईंको ड्यासबोर्डको कुञ्जीद्वारा बदल्नुहोस्।
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'लगइन गर्नुभएको छ? तपाईंको ड्यासबोर्डमा रहेको API कन्सोलले तपाईंको वास्तविक संस्थाको आईडी र आफ्नै कुञ्जी भरिदिन्छ, र लाइभ API विरुद्ध अनुरोध चलाउँछ ताकि तपाईंले वास्तविक प्रतिक्रिया हेर्न सक्नुहोस्। यो एन्डपोइन्टलाई API कन्सोलमा खोल्नुहोस्
विवरणहरू
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
अनुरोध बडी
| नाम | प्रकार | आवश्यक | यो के हो |
|---|---|---|---|
subject | string | हैन | — |
body | string | हैन | — |
site_id | object | हैन | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | हैन | — |
प्रतिक्रिया
| नाम | प्रकार | आवश्यक | यो के हो |
|---|---|---|---|
articles | object[] | हुन्छ | — |
findings | TicketDeflectionFinding[] | हुन्छ | — |
applied | string[] | हुन्छ | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | हुन्छ | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | हुन्छ | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | हुन्छ | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
यो इन्डपोइन्टले फर्काउन सक्ने त्रुटिहरू
401 · 403 · 422 · 429