support
POST /v1/tickets/{ticketId}/messages
Reply to a support ticket.
Tabbatar da Asali
Aika maɓallin API azaman alamar ɗauka (bearer token). Dole ne maɓallin ya kasance yana da izinin tickets.reply; idan babu shi, za a ƙi amfani da maɓallin tare da lambar 403, ba 404 ba.
Wannan wurin ƙarewa ba ya buƙatar ID na ƙungiya. Maɓallin ku ya riga ya gano ƙungiyar da yake ciki, kuma an iyakance amsa a kanta.
Gwada
May gurbin komai da ke cikin kusurwa da ƙimar ka, kuma may gurbin maballi da maballi daga allon sarrafa ka.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'An shiga? Na'urar sarrafa API da ke cikin sashin kulawarka tana cika ainihin lambar ƙungiyarka da maɓallinka naka, sannan tana gudanar da buƙatar a kan ainihin API don haka zaka iya ganin amsar gaske. Buɗe wannan tashar a cikin na'urar kula da API
Bayani
Appends a customer message and returns the thread to open. Replying to a solved ticket reopens it. A closed ticket is rejected with a 422 whose error code is the stable TICKET_CLOSED, so a client can offer "reopen" without string-matching a translated message. Requires tickets.reply.
Sigogi
| Suna | Nau'i | Ana buƙata | Abin da yake |
|---|---|---|---|
ticketId (path) | Uuid | Eh | The ticket's id. |
Jikin buƙata
| Suna | Nau'i | Ana buƙata | Abin da yake |
|---|---|---|---|
body | string | Eh | — |
Martani
| Suna | Nau'i | Ana buƙata | Abin da yake |
|---|---|---|---|
id | Uuid | Eh | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Eh | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Eh | — |
status | TicketStatus | Eh | Where a ticket sits in its lifecycle. open = waiting on us; pending = waiting on the customer; solved = we believe it is resolved and a customer reply reopens it; closed =… |
priority | TicketPriority | Eh | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Eh | How the ticket reached us — dashboard, api or staff. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | A'a | — |
invoice_id | object | A'a | — |
on_behalf_of_org_id | object | A'a | The client org a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and 404d otherwise, so it can never… |
assignee_name | object | Eh | The owning agent's display name (first name), or null while unassigned. The customer sees a name so they know a person owns their ticket; the agent's id and email are… |
first_response_at | object | A'a | — |
resolved_at | object | A'a | — |
closed_at | object | A'a | — |
last_message_at | object | A'a | — |
reopened_count | integer | Eh | — |
message_count | integer | Eh | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Eh | — |
updated_at | string | Eh | — |
messages | TicketMessage[] | Eh | The customer-visible thread in chronological order. |
Kuskuren da wannan matsaya za ta iya maido wa
401 · 403 · 404 · 422 · 429