Tabbatar da Asali
Aika maɓallin API azaman alamar ɗauka (bearer token). Dole ne maɓallin ya kasance yana da izinin tickets.view; idan babu shi, za a ƙi amfani da maɓallin tare da lambar 403, ba 404 ba.
Wannan wurin ƙarewa ba ya buƙatar ID na ƙungiya. Maɓallin ku ya riga ya gano ƙungiyar da yake ciki, kuma an iyakance amsa a kanta.
Gwada
May gurbin komai da ke cikin kusurwa da ƙimar ka, kuma may gurbin maballi da maballi daga allon sarrafa ka.
curl -X GET https://api.zinndigital.com/v1/tickets/{ticketId} \
-H "Authorization: Bearer zdk_live_…"An shiga? Na'urar sarrafa API da ke cikin sashin kulawarka tana cika ainihin lambar ƙungiyarka da maɓallinka naka, sannan tana gudanar da buƙatar a kan ainihin API don haka zaka iya ganin amsar gaske. Buɗe wannan tashar a cikin na'urar kula da API
Bayani
One ticket in scope with its full message thread in chronological order. Staff-internal notes are **not** included — they are excluded by the query and never reach this surface. Requires `tickets.view`.
Sigogi
| Suna | Nau'i | Ana buƙata | Abin da yake |
|---|---|---|---|
ticketId (path) | Uuid | Eh | The ticket's id. |
Martani
| Suna | Nau'i | Ana buƙata | Abin da yake |
|---|---|---|---|
id | Uuid | Eh | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Eh | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Eh | — |
status | TicketStatus | Eh | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Eh | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Eh | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | A'a | — |
invoice_id | object | A'a | — |
on_behalf_of_org_id | object | A'a | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Eh | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | A'a | — |
resolved_at | object | A'a | — |
closed_at | object | A'a | — |
last_message_at | object | A'a | — |
reopened_count | integer | Eh | — |
message_count | integer | Eh | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Eh | — |
updated_at | string | Eh | — |
messages | TicketMessage[] | Eh | The customer-visible thread in chronological order. |
Kuskuren da wannan matsaya za ta iya maido wa
401 · 403 · 404 · 429