support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Tabbatar da Asali

Aika maɓallin API azaman alamar ɗauka (bearer token). Dole ne maɓallin ya kasance yana da izinin tickets.reply; idan babu shi, za a ƙi amfani da maɓallin tare da lambar 403, ba 404 ba.

Inda ID ɗin kungiyar ku ke zuwa

Wannan ma'ajiyar tana karɓar org_id a matsayin fili a cikin jikin JSON.

Ana samun lambar kungiyar ku a kan shafin maɓallan API a cikin madanninku, kusa da maɓallin kansa. Shi ne lambar da ta dace a kowane kiran da kuka yi.

Gwada

May gurbin komai da ke cikin kusurwa da ƙimar ka, kuma may gurbin maballi da maballi daga allon sarrafa ka.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

An shiga? Na'urar sarrafa API da ke cikin sashin kulawarka tana cika ainihin lambar ƙungiyarka da maɓallinka naka, sannan tana gudanar da buƙatar a kan ainihin API don haka zaka iya ganin amsar gaske. Buɗe wannan tashar a cikin na'urar kula da API

Bayani

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Jikin buƙata

Suna	Nau'i	Ana buƙata	Abin da yake
`subject`	`string`	A'a	—
`body`	`string`	A'a	—
`site_id`	`object`	A'a	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	A'a	—

Martani

Suna	Nau'i	Ana buƙata	Abin da yake
`articles`	`object[]`	Eh	—
`findings`	`TicketDeflectionFinding[]`	Eh	—
`applied`	`string[]`	Eh	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Eh	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Eh	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Eh	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Kuskuren da wannan matsaya za ta iya maido wa

401 · 403 · 422 · 429