POST /v1/assistant/conversations/{conversationId}/escalate

Tabbatar da Asali

Aika maɓallin API azaman alamar ɗauka (bearer token). Dole ne maɓallin ya kasance yana da izinin tickets.reply; idan babu shi, za a ƙi amfani da maɓallin tare da lambar 403, ba 404 ba.

Wannan wurin ƙarewa ba ya buƙatar ID na ƙungiya. Maɓallin ku ya riga ya gano ƙungiyar da yake ciki, kuma an iyakance amsa a kanta.

Gwada

May gurbin komai da ke cikin kusurwa da ƙimar ka, kuma may gurbin maballi da maballi daga allon sarrafa ka.

curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/escalate \
  -H "Authorization: Bearer zdk_live_…"

An shiga? Na'urar sarrafa API da ke cikin sashin kulawarka tana cika ainihin lambar ƙungiyarka da maɓallinka naka, sannan tana gudanar da buƙatar a kan ainihin API don haka zaka iya ganin amsar gaske. Buɗe wannan tashar a cikin na'urar kula da API

Bayani

⭐ The point of `needs_human`. Opens a ticket carrying the whole transcript, so the customer does not start again somewhere else and the agent opens something that already contains the question and what the assistant could not do. **Idempotent** — a second call returns the same ticket with `200` rather than opening a duplicate. Requires `tickets.reply`.

Sigogi

Martani

Kuskuren da wannan matsaya za ta iya maido wa

401 · 403 · 404 · 422 · 429