support

POST `/v1/tickets/{ticketId}/messages/{messageId}/attachments`

Attach a file to a ticket message.

ማረጋገጫ

የAPI ቁልፉን እንደ bearer token ይላኩ። ቁልፉ የtickets.reply ፈቃድ ሊኖረው ይገባል፤ ይህ ፈቃድ የሌለው ቁልፍ በ404 ሳይሆን በ403 ውድቅ ይደረጋል።

ይህ ኤንድፖይ መክፈቻ (endpoint) የድርጅት መታወቂያ (organisation id) አይወስድም። የእርስዎ ቁልፍ (key) እሱ የሚመለከተውን ድርጅት አስቀድሞ ይለያል፣ እና ምላሹም ለዚሁ የተወሰነ ነው።

ሞክሩት

በቅንፍ ውስጥ ያለውን ማንኛውንም ነገር በራስዎ እሴቶች ይተኩ፣ እና ቁልፍ ቦታ ያዢውን ከዳሽቦርድዎ በመጣ ቁልፍ ይተኩ።

curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages/{messageId}/attachments \
  -H "Authorization: Bearer zdk_live_…"

ገብተዋል? የመቆጣጠሪያ ማዕከልዎ ውስጥ ያለው የኤፒአይ ኮንሶል ትክክለኛውን የድርጅት መታወቂያዎን እና የራስዎን ቁልፍ ይሞላል፣ እና ትክክለኛውን ምላሽ ማየት እንዲችሉ ጥያቄውን በቀጥታ ከሚሰራው ኤፒአይ ጋር ያካሂደዋል። ይህን ኤንድፖይንት በAPI ኮንሶል ውስጥ ይክፈቱ

ዝርዝሮች

Uploads one file and records it against the message. The file is accepted immediately and is **not downloadable by anyone — including staff — until a malware scan has passed** (`scan_state: clean`). ⛔ Only the types on the allow-list are accepted, and the declared content type is verified against the file's own leading bytes: a `.png` beginning `MZ` is refused whatever the header says. Maximum 25 MB. Requires `tickets.reply`.

መለኪያዎች

ስም	ዓይነት	የሚያስፈልግ	ምንነቱ
`ticketId (path)`	`Uuid`	አዎ	The ticket's id.
`messageId (path)`	`Uuid`	አዎ	The message the file belongs to.

ምላሽ

ስም	ዓይነት	የሚያስፈልግ	ምንነቱ
`id`	`Uuid`	አዎ	UUIDv7 identifier — sortable by creation time (docs/02 §8).
`filename`	`string`	አዎ	The name the uploader's machine gave it. ⛔ Display only — it is attacker-controlled text and is never used to build a storage path.
`content_type`	`string`	አዎ	—
`size_bytes`	`integer`	አዎ	—
`scan_state`	`string<pending, clean, infected, error>`	አዎ	`pending` — uploaded, not yet scanned. `clean` — the only servable state. `infected` — the scanner found something; the row survives as evidence and the bytes never leave. `erro…
`downloadable`	`boolean`	አዎ	Whether these bytes may be served. True only for `clean`.

ይህ ማብቂያ ሊመልሳቸው የሚችሉ ስህተቶች

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POST /v1/tickets/{ticketId}/messages/{messageId}/attachments