ማረጋገጫ
የAPI ቁልፉን እንደ bearer token ይላኩ። ቁልፉ የtickets.reply ፈቃድ ሊኖረው ይገባል፤ ይህ ፈቃድ የሌለው ቁልፍ በ404 ሳይሆን በ403 ውድቅ ይደረጋል።
የድርጅትዎ መታወቂያ የሚገባበት ቦታ
ይህ ማቆሚያ ነጥብ (endpoint) org_idን በJSON አካል ውስጥ እንደ ሜዳ ይወስዳል።
የድርጅትዎ መለያ ቁጥር (ID) በዳሽቦርድዎ ላይ በሚገኙት የኤፒአይ ቁልፎች (API keys) ማያ ገጽ ላይ ከቁልፉ አጠገብ ይገኛል። በሚያደርጉት እያንዳንዱ ጥያቄ ላይ የሚጠቀሙበት መለያ ቁጥር አንድ አይነት ነው።
ሞክሩት
በቅንፍ ውስጥ ያለውን ማንኛውንም ነገር በራስዎ እሴቶች ይተኩ፣ እና ቁልፍ ቦታ ያዢውን ከዳሽቦርድዎ በመጣ ቁልፍ ይተኩ።
curl -X POST https://api.zinndigital.com/v1/tickets \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "subject": <string>, "body": <string> }'ገብተዋል? የመቆጣጠሪያ ማዕከልዎ ውስጥ ያለው የኤፒአይ ኮንሶል ትክክለኛውን የድርጅት መታወቂያዎን እና የራስዎን ቁልፍ ይሞላል፣ እና ትክክለኛውን ምላሽ ማየት እንዲችሉ ጥያቄውን በቀጥታ ከሚሰራው ኤፒአይ ጋር ያካሂደዋል። ይህን ኤንድፖይንት በAPI ኮንሶል ውስጥ ይክፈቱ
ዝርዝሮች
Opens a ticket in `open` with the supplied `body` as its first message, and publishes `ticket.created` (which sends the customer a localized acknowledgement via the notification consumer). `channel` is server-decided — it is not accepted from the client. A supplied `site_id` or `invoice_id` must belong to the same org or the request is a `404`. Requires `tickets.reply`.
የጥያቄ አካል
| ስም | ዓይነት | የሚያስፈልግ | ምንነቱ |
|---|---|---|---|
subject | string | አዎ | — |
body | string | አዎ | The customer's description — becomes the first message in the thread. |
priority | TicketPriority | አይ | How urgent the ticket is. The customer may propose one; staff decide. |
site_id | string | አይ | The site this is about. Must belong to the same org or the request is a 404. |
invoice_id | string | አይ | The invoice this is about. Must belong to the same org or the request is a 404. |
org_id | string | አይ | The organization to open it in. Required only when the caller holds `tickets.reply` in more than one org. |
on_behalf_of_org_id | string | አይ | The client org this is about — a reseller escalating to Zinn® on their client's behalf. Must be a **descendant** of the ticket's org or the request is a `404`; your client never… |
ምላሽ
| ስም | ዓይነት | የሚያስፈልግ | ምንነቱ |
|---|---|---|---|
id | Uuid | አዎ | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | አዎ | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | አዎ | — |
status | TicketStatus | አዎ | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | አዎ | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | አዎ | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | አይ | — |
invoice_id | object | አይ | — |
on_behalf_of_org_id | object | አይ | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | አዎ | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | አይ | — |
resolved_at | object | አይ | — |
closed_at | object | አይ | — |
last_message_at | object | አይ | — |
reopened_count | integer | አዎ | — |
message_count | integer | አዎ | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | አዎ | — |
updated_at | string | አዎ | — |
messages | TicketMessage[] | አዎ | The customer-visible thread in chronological order. |
ይህ ማብቂያ ሊመልሳቸው የሚችሉ ስህተቶች
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