support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
身份验证
请将 API 密钥作为 bearer 令牌发送。该密钥必须具有 tickets.reply 权限；缺少该权限的密钥将被拒绝并返回 403 状态码，而非 404。
您的组织 ID 应填在此处
此端点接受 org_id 作为 JSON 正文中的一个字段。
您的组织ID位于控制面板的API密钥屏幕上，就在密钥本身的旁边。这是您在每次调用时使用的相同ID。
免费试用
将尖括号中的内容替换为您自己的值，并将键占位符替换为您仪表板中的一个键。
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'已登录？您仪表板中的 API 控制台会自动填入您真实的组织 ID 和您自己的密钥，并针对实时 API 运行请求，以便您查看实际的响应。 在 API 控制台中打开此端点
详细信息
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
请求正文
| 名称 | 类型 | 必填 | 内容简介 |
|---|---|---|---|
subject | string | 否 | — |
body | string | 否 | — |
site_id | object | 否 | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | 否 | — |
响应
| 名称 | 类型 | 必填 | 内容简介 |
|---|---|---|---|
articles | object[] | 是 | — |
findings | TicketDeflectionFinding[] | 是 | — |
applied | string[] | 是 | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | 是 | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | 是 | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | 是 | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
此端点可能返回的错误
401 · 403 · 422 · 429