assistant
POST /v1/assistant/conversations/{conversationId}/escalate
Turn a conversation into a support ticket.
Autentifikatsiya
API kalitini bearer token sifatida yuboring. Kalit tickets.reply ruxsatiga ega boʻlishi shart; ruxsatsiz kalit 404 emas, balki 403 xatosi bilan rad etiladi.
Bu yakuniy nuqta hech qanday tashkilot identifikatorini qabul qilmaydi. Sizning kalitingiz unga tegishli tashkilotni allaqachon aniqlaydi va javob shunga qarab cheklanadi.
Sinab ko'rish
Qavslardagi har qanday narsani o'z qiymatlaringiz bilan, kalit pleysxolderini эsa boshqaruv panelingizdagi kalit bilan almashtiring.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/escalate \
-H "Authorization: Bearer zdk_live_…"Tizimga kirganmisiz? Boshqaruv panelingizdagi API konsoli haqiqiy tashkilot ID raqamingiz va shaxsiy kalitingizni avtomatik to'ldiradi hamda haqiqiy javobni ko'rishingiz uchun so'rovni jonli API orqali bajaradi. Ushbu yakuniy nuqtani API konsolida oching
Tafsilotlar
⭐ The point of `needs_human`. Opens a ticket carrying the whole transcript, so the customer does not start again somewhere else and the agent opens something that already contains the question and what the assistant could not do. **Idempotent** — a second call returns the same ticket with `200` rather than opening a duplicate. Requires `tickets.reply`.
Parametrlar
| Nomi | Turi | Majburiy | Nima bu |
|---|---|---|---|
conversationId (path) | Uuid | Ha | The conversation's id. |
Javob
| Nomi | Turi | Majburiy | Nima bu |
|---|---|---|---|
ticket_id | Uuid | Ha | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
Ushbu yakuniy nuqta qaytarishi mumkin bo'lgan xatolar
401 · 403 · 404 · 422 · 429