support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Autentifikatsiya

API kalitini bearer token sifatida yuboring. Kalit tickets.reply ruxsatiga ega boʻlishi shart; ruxsatsiz kalit 404 emas, balki 403 xatosi bilan rad etiladi.

Tashkilotingiz identifikatori kiritiladigan joy

Ushbu so'rov JSON tanasida org_id ni maydon sifatida qabul qiladi.

Tashkilotingiz identifikatori boshqaruv panelingizdagi API kalitlari ekranida, kalitning o'z yonida joylashgan. Bu siz amalga oshiradigan har bir so'rovda bir xil identifikator hisoblanadi.

Sinab ko'rish

Qavslardagi har qanday narsani o'z qiymatlaringiz bilan, kalit pleysxolderini эsa boshqaruv panelingizdagi kalit bilan almashtiring.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Tizimga kirganmisiz? Boshqaruv panelingizdagi API konsoli haqiqiy tashkilot ID raqamingiz va shaxsiy kalitingizni avtomatik to'ldiradi hamda haqiqiy javobni ko'rishingiz uchun so'rovni jonli API orqali bajaradi. Ushbu yakuniy nuqtani API konsolida oching

Tafsilotlar

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Soʻrov tanasi

Nomi	Turi	Majburiy	Nima bu
`subject`	`string`	Yo'q	—
`body`	`string`	Yo'q	—
`site_id`	`object`	Yo'q	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Yo'q	—

Javob

Nomi	Turi	Majburiy	Nima bu
`articles`	`object[]`	Ha	—
`findings`	`TicketDeflectionFinding[]`	Ha	—
`applied`	`string[]`	Ha	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Ha	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Ha	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Ha	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Ushbu yakuniy nuqta qaytarishi mumkin bo'lgan xatolar

401 · 403 · 422 · 429