support

POST `/v1/webhooks/inbound-email`

Ingest a customer's support reply from the mail edge.

Doğrulama

Bu nöqtə açıqdır. O, heç bir etimadnamə və təşkilat tələb etmir — bu, öz marketinq saytımızın və süni intellekt cavab mühərriklərimizin oxuduğu hissədir.

Bu endpoint heç bir təşkilat ID-si tələb etmir. Sizin açarınız artıq aid olduğu təşkilatı müəyyən edir və cavab həmin təşkilat üçün məhdudlaşdırılır.

Sınaqdan keçir

Bucaqlı mötərizələrdə olan hór şeyi öz qiymətlərinizlə, açar yertutucusunu isə idarə panelinizdən bir açarla əvəz edin.

curl -X POST https://api.zinndigital.com/v1/webhooks/inbound-email \
  -H "Content-Type: application/json" \
  -d '{ "from": <string>, "message_id": <string> }'

Sistemə daxil olmusunuz? İdarə panelinizdəki API konsolu real təşkilatınızın identifikatorunu və öz açarınızı avtomatik doldurur, sorğunu canlı API-yə qarşı icra edir ki, siz faktiki cavabı görə biləsiniz. Bu son nöqtəni API konsolunda açın

Təfərrüatlar

**Unauthenticated by design** — the caller is a Cloudflare Email Routing Worker with no Zinn® credential, so an HMAC over `"<timestamp>\n<body>"` in `X-Zinn-Signature` *is* the authentication. The timestamp is inside the signed material and its skew is bounded, so a captured request cannot be replayed later. This is the inbound half of support email. Before it existed the platform sent notifications from an address that accepted mail and discarded it: a customer replied, nothing happened, and neither they nor the waiting staff member was told. The ticket is resolved from a **signed token inside the `Message-ID`** we set on the outbound notification — nothing in the body, the `From` address or any other header selects a tenant, because all of those are chosen by whoever sent the mail. Redelivery is the normal case, not the exception: email is at-least-once and a lost response guarantees a retry, so a message already filed answers `200` with `duplicate: true` rather than appending a second copy. ⛔ Unlike the gateway webhooks, a message that **cannot be routed is answered `422`**, not `200`. A 2xx tells the Worker to accept the mail, and an accepted message that reaches no ticket is the exact defect this endpoint exists to remove; `422` makes the Worker reject it so the sender's own mail server bounces it back to the customer.

Parametrlər

Ad	Tip	Tələb olunur	Nədir
`X-Zinn-Timestamp (header)`	`string`	Bəli	Unix seconds. Inside the signed material; skew-bounded to five minutes.
`X-Zinn-Signature (header)`	`string`	Bəli	`sha256=<hex>` HMAC over `"<timestamp>\n<body>"`.

Sorğu gövdəsi

Ad	Tip	Tələb olunur	Nədir
`from`	`string`	Bəli	The envelope sender. Forgeable, and treated as such — it is checked against the ticket's org and the answer becomes a flag, never a permission.
`to`	`string`	Xeyr	—
`message_id`	`string`	Bəli	The message's own `Message-ID`. Stored, and unique, so a redelivery cannot append twice.
`in_reply_to`	`string`	Xeyr	Carries the signed ticket token when the customer replied to one of our notifications.
`references`	`string`	Xeyr	The full thread chain. Searched as well as `in_reply_to`, because a reply to the third message in a thread puts our id here and not there.
`subject`	`string`	Xeyr	—
`text`	`string`	Xeyr	The message body. Quoted history is trimmed engine-side and the result is length-bounded.

Cavab

Ad	Tip	Tələb olunur	Nədir
`ticket_id`	`string`	Bəli	—
`duplicate`	`boolean`	Bəli	This exact message had already been filed — a success, not an error.
`sender_verified`	`boolean`	Bəli	Whether the sender is a known address on the ticket's org. `false` still files the message, flagged for staff.
`reopened`	`boolean`	Bəli	Whether filing it moved a `solved` ticket back to `open`.

Bu son nöqtənin qaytara biləcəyi xətalar

400 · 422 · 503

POST /v1/webhooks/inbound-email