support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
ການພິສູດຕົວຕົນ
ສົ່ງລະຫັດ API ເປັນ bearer token. ລະຫັດຕ້ອງມີສິດ tickets.reply; ລະຫັດທີ່ບໍ່ມີສິດດັ່ງກ່າວຈະຖືກປະຕິເສດດ້ວຍລະຫັດ 403, ບໍ່ແມ່ນ 404.
ບ່ອນທີ່ລະບົບຈັດການອົງກອນຂອງທ່ານໄປ
ຈຸດສິ້ນສຸດນີ້ຮັບເອົາ org_id ເປັນຊ່ອງຂໍ້ມູນໃນ JSON body.
ລະຫັດອົງກອນຂອງທ່ານແມ່ນຢູ່ໜ້າກະແຈ API ໃນແຜງຄວບຄຸມຂອງທ່ານ, ຖັດຈາກກະແຈ itself. ມັນແມ່ນລະຫັດດຽວກັນໃນທຸກໆການໂທທີ່ທ່ານເຮັດ.
ລອງໃຊ້ເບິ່ງ
ປ່ຽນແທນທຸກຢ່າງທີ່ຢູ່ໃນວົງເລັບມຸມດ້ວຍຄ່າຂອງທ່ານເອງ, ແລະ ປ່ຽນແທນຕົວແທນບ່ອນວ່າງຄີດ້ວຍຄີຈາກແຜງຄວບຄຸມຂອງທ່ານ.
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'ເຂົ້າສູ່ລະບົບແລ້ວບໍ? ໂຄງສົນທະນາ API ໃນໜ້າັດສະຫຼອງຂອງທ່ານຈະຕື່ມຂໍ້ມູນລະຫັດອົງກອນຕົວຈິງ ແລະ ລະຫັດລັບສ່ວນຕົວຂອງທ່ານໂດຍອັດຕະໂນມັດ, ແລະ ປະຕິບັດການຮ້ອງຂໍຜ່ານ API ຕົວຈິງ ເພື່ອໃຫ້ທ່ານສາມາດເຫັນຜົນຕອບຮັບທີ່ແທ້ຈິງໄດ້. ເປີດຈຸດສິ້ນສຸດນີ້ໃນຄອນໂສລ API
ລາຍລະອຽດ
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
ເນື້ອຫາຂອງຄຳຮ້ອງ
| ຊື່ | ປະເພດ | ຕ້ອງການ | ສິ່ງທີ່ມັນເປັນ |
|---|---|---|---|
subject | string | ບໍ່ | — |
body | string | ບໍ່ | — |
site_id | object | ບໍ່ | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | ບໍ່ | — |
ຖືກໂຈະ
| ຊື່ | ປະເພດ | ຕ້ອງການ | ສິ່ງທີ່ມັນເປັນ |
|---|---|---|---|
articles | object[] | ແມ່ນແລ້ວ | — |
findings | TicketDeflectionFinding[] | ແມ່ນແລ້ວ | — |
applied | string[] | ແມ່ນແລ້ວ | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | ແມ່ນແລ້ວ | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | ແມ່ນແລ້ວ | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | ແມ່ນແລ້ວ | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
ຂໍ້ຜິດພາດທີ່ຈຸດເຊື່ອມຕໍ່ນີ້ສາມາດສົ່ງຄືນໄດ້
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