Can another customer's site slow mine down?
Isolation is designed specifically to stop that. LVE caps CPU, RAM, IO, IOPS and processes per site, MySQL Governor throttles database usage per site, and LSAPI workers are bounded by the site's own cage — so a neighbour's traffic spike or heavy query load is throttled against their ceiling, not yours. Every fault is logged per site, and the policy engine can tighten a noisy site's limits automatically.
If a site on the same server is hacked, is mine at risk?
The honest answer is containment rather than a guarantee. CageFS gives each tenant an isolated filesystem view — a compromised tenant cannot see other tenants, their sites, or sensitive system files — and a confirmed malware or phishing case moves that site to quarantined: offline, files locked, no execution, isolated for forensics. That is what limits the blast radius. Alongside it we run real-time malware scanning and a proactive WAF on every site, plus per-site immutable offsite backups with tested restores, so recovery never depends on the state of the machine involved.
Is isolation included, or does it cost extra?
It is included on every plan. LVE and CageFS isolation, the proactive WAF and real-time malware scanning are baseline for every customer, because an infected or runaway site threatens its neighbours and our IP reputation — we cannot sensibly leave it optional. What is sold as an add-on is one-click malware cleanup and remediation, and advanced protection tiers such as enhanced WAF rules, priority scanning, bot management and higher DDoS tiers.
What happens to my site if it exceeds its resource limits?
It is throttled inside its own cage rather than switched off. Throttled means tighter LVE limits and rate limiting with the site still up and serving, and it recovers automatically once the cause clears. You are notified with the reason, the transition is logged with its evidence, and it is appealable. If the load is genuine growth rather than a fault, the answer is a larger plan, not a permanent throttle.
Does a suspended site just go blank?
No — a suspended site serves a branded, reason-specific holding page (billing, maintenance or abuse) so it reads as intentional rather than broken. Suspension reverses on payment, on fix, or on appeal. Quarantine is stricter and works differently: it reverses only after cleanup and review, never automatically.
Can I choose my own PHP version and extensions?
On Mainstream Hosting, yes — CloudLinux alt-PHP gives each site its own PHP version selector, its own extensions such as imagick, gd and redis, and its own hardened settings, all bounded by that site's LVE limits. Footprint-Free Hosting deliberately runs a more standardised, locked-down per-site configuration, because configuration variety is itself a footprint.
Is there a stronger isolation option than the shared-kernel model?
Yes. CloudLinux LVE and CageFS is the density-optimised default across both product lines. For workloads that need a harder boundary, full container-per-site isolation is offered as a provisioning-driver variant — the same engine and control plane with different placement, trading overhead for stronger separation.
Can I try it before committing?
Yes. Footprint-Free Hosting starts with a card-free 7-day trial covering up to five sites — no payment details, no commitment. Deploy a few sites, push some load through them, and see how the cages behave before you decide.