What commission rate do you pay?
There is no single global rate — commission is set as a rule and can differ by product line, by plan and by your referred volume, and can be one-off or recurring. Your applicable structure is shown on your affiliate account. If you are driving meaningful volume, talk to us and we will discuss the structure rather than point you at a fixed number.
How long does the referral cookie last?
The cookie window is a configurable programme setting rather than a fixed period baked into the code. What matters more is that a referral is not only a browser cookie: attribution is captured server-side and stored against the referred organisation as first-touch and last-touch, so it is not lost the moment a browser clears its storage.
Do I keep earning if the customer stays for years?
That depends on the commission rule applied to your account. Recurring commission is fully supported — attribution is stored on the organisation for lifetime reporting, which is what makes it possible — so a recurring structure keeps paying for as long as the referred subscription keeps renewing.
What happens if a customer I referred refunds or charges back?
The commission is reversed. Rules carry holdback and clawback, so earnings sit through a holding period before payout and are deducted if the underlying payment is refunded or charged back. This is why payouts run on a schedule rather than instantly on conversion.
Do I have to be a Zinn Digital® customer to be an affiliate?
No. An affiliate account can be attached to a user or an organisation independently of whether you host with us. That said, hosting a site or two yourself makes for far better content — and the card-free 7-day trial on Footprint-Free Hosting costs you nothing to try.
Can I refer people without becoming a formal affiliate?
Yes. Existing customers have the customer-to-customer referral route, where both you and the person you refer receive credit to your wallet, applied against future invoices. It is simpler than an affiliate account and needs no payout setup or identity verification.
How do I get paid, and do I need to verify my identity?
Payouts run through the platform's payment provider and wallet on the programme's schedule, with an itemised statement each period. Identity verification is required above a defined earnings threshold before payout can be released — a standard condition of paying out at scale, and one that protects legitimate affiliates from the fraud that closes programmes down.
What creative assets do I get?
Approved marketing assets live in the asset library on your affiliate dashboard, alongside the programme terms, so you always know what is current and what you are permitted to publish. If you need something specific for a placement, ask us and we will look at producing it.