support
GET /v1/tickets/{ticketId}
Get a support ticket and its thread.
Ìfàṣẹ́pọ̀
Fi bọ́ọ̀lù (bearer token) ranṣẹ gẹ́gẹ́ bí kọ́kọ́rọ́ API. Kọ́kọ́rọ́ náà gbọ́dọ̀ ní ìyọ̀ǹda tickets.view; a ó kọ̀ ọ́ silẹ pẹlu 403, kii ṣe 404, ti kọ́kọ́rọ́ náà kò bá ní i.
Ojú abánisọ̀rọ̀ yìí kò gba id ajọ kankan. Kọ́kọ́rọ́ rẹ ti mọ ajọ ti o jẹ ti e, a o si fèsì nipa rẹ̀.
Gbiyanju rẹ
Rọ́pọ̀ èyíkéyìí nínú àwọn àmì ìtọ́ka < > pẹ̀lú iye tirẹ̀, àti àmì ìdánimọ̀ bọ́tìnnì náà pẹ̀lú bọ́tìnnì kan láti inú dásibọ̀ọ̀dù rẹ.
curl -X GET https://api.zinndigital.com/v1/tickets/{ticketId} \
-H "Authorization: Bearer zdk_live_…"Ṣé o ti wọlé? Iwọ̀n api ní nú ìgbékalẹ̀ rẹ kún id àjọ gidi rẹ ati bọtini tirẹ, o si nṣiṣẹ ibeere na lòdì si api gidi ki o le rii esi gidi na. Ṣí ojú abáná yìí sílẹ̀ nínú kọnsólù API
Àwọn kúlẹ̀kúlẹ̀
One ticket in scope with its full message thread in chronological order. Staff-internal notes are not included — they are excluded by the query and never reach this surface. Requires tickets.view.
Àwọn ìpìlẹ̀
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
ticketId (path) | Uuid | Bẹẹni | The ticket's id. |
Idahun
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
id | Uuid | Bẹẹni | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Bẹẹni | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Bẹẹni | — |
status | TicketStatus | Bẹẹni | Where a ticket sits in its lifecycle. open = waiting on us; pending = waiting on the customer; solved = we believe it is resolved and a customer reply reopens it; closed =… |
priority | TicketPriority | Bẹẹni | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Bẹẹni | How the ticket reached us — dashboard, api or staff. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Bẹẹkọ | — |
invoice_id | object | Bẹẹkọ | — |
on_behalf_of_org_id | object | Bẹẹkọ | The client org a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and 404d otherwise, so it can never… |
assignee_name | object | Bẹẹni | The owning agent's display name (first name), or null while unassigned. The customer sees a name so they know a person owns their ticket; the agent's id and email are… |
first_response_at | object | Bẹẹkọ | — |
resolved_at | object | Bẹẹkọ | — |
closed_at | object | Bẹẹkọ | — |
last_message_at | object | Bẹẹkọ | — |
reopened_count | integer | Bẹẹni | — |
message_count | integer | Bẹẹni | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Bẹẹni | — |
updated_at | string | Bẹẹni | — |
messages | TicketMessage[] | Bẹẹni | The customer-visible thread in chronological order. |
Awọn aṣiṣe ti ibudo ipari yii le da pada
401 · 403 · 404 · 429