support
POST /v1/tickets/deflect
Knowledge-base articles and a live diagnosis, before a ticket is opened.
Ìfàṣẹ́pọ̀
Fi bọ́ọ̀lù (bearer token) ranṣẹ gẹ́gẹ́ bí kọ́kọ́rọ́ API. Kọ́kọ́rọ́ náà gbọ́dọ̀ ní ìyọ̀ǹda tickets.reply; a ó kọ̀ ọ́ silẹ pẹlu 403, kii ṣe 404, ti kọ́kọ́rọ́ náà kò bá ní i.
Ibùdó àmì ìdánimọ̀ ilé-iṣẹ́ rẹ sí
Ibi-iwọle yii n gba org_id gẹgẹ bi aaye ninu ara JSON naa.
Id àjọ rẹ wa lórí ojú-ìwákòòkò àwọn bọ́tìnnì API nínú daṣibọọdú rẹ, lẹ́gbẹ̀ẹ́ bọ́tìnnì náà gan-an. Ó jẹ́ ìd kan náà nínú gbogbo ìpè tí o bá ṣe.
Gbiyanju rẹ
Rọ́pọ̀ èyíkéyìí nínú àwọn àmì ìtọ́ka < > pẹ̀lú iye tirẹ̀, àti àmì ìdánimọ̀ bọ́tìnnì náà pẹ̀lú bọ́tìnnì kan láti inú dásibọ̀ọ̀dù rẹ.
curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ }'Ṣé o ti wọlé? Iwọ̀n api ní nú ìgbékalẹ̀ rẹ kún id àjọ gidi rẹ ati bọtini tirẹ, o si nṣiṣẹ ibeere na lòdì si api gidi ki o le rii esi gidi na. Ṣí ojú abáná yìí sílẹ̀ nínú kọnsólù API
Àwọn kúlẹ̀kúlẹ̀
The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.
Akoonu ibeere naa
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
subject | string | Bẹẹkọ | — |
body | string | Bẹẹkọ | — |
site_id | object | Bẹẹkọ | The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us. |
org_id | object | Bẹẹkọ | — |
Idahun
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
articles | object[] | Bẹẹni | — |
findings | TicketDeflectionFinding[] | Bẹẹni | — |
applied | string[] | Bẹẹni | Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human. |
checks_incomplete | boolean | Bẹẹni | ⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently. |
incidents | TicketDeflectionIncident[] | Bẹẹni | Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was *warn prominently, still let them submit*. A customer with a genuinel… |
status_url | string | Bẹẹni | The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot… |
Awọn aṣiṣe ti ibudo ipari yii le da pada
401 · 403 · 422 · 429