Ìfàṣẹ́pọ̀
Fi bọ́ọ̀lù (bearer token) ranṣẹ gẹ́gẹ́ bí kọ́kọ́rọ́ API. Kọ́kọ́rọ́ náà gbọ́dọ̀ ní ìyọ̀ǹda tickets.reply; a ó kọ̀ ọ́ silẹ pẹlu 403, kii ṣe 404, ti kọ́kọ́rọ́ náà kò bá ní i.
Ibùdó àmì ìdánimọ̀ ilé-iṣẹ́ rẹ sí
Ibi-iwọle yii n gba org_id gẹgẹ bi aaye ninu ara JSON naa.
Id àjọ rẹ wa lórí ojú-ìwákòòkò àwọn bọ́tìnnì API nínú daṣibọọdú rẹ, lẹ́gbẹ̀ẹ́ bọ́tìnnì náà gan-an. Ó jẹ́ ìd kan náà nínú gbogbo ìpè tí o bá ṣe.
Gbiyanju rẹ
Rọ́pọ̀ èyíkéyìí nínú àwọn àmì ìtọ́ka < > pẹ̀lú iye tirẹ̀, àti àmì ìdánimọ̀ bọ́tìnnì náà pẹ̀lú bọ́tìnnì kan láti inú dásibọ̀ọ̀dù rẹ.
curl -X POST https://api.zinndigital.com/v1/tickets \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "subject": <string>, "body": <string> }'Ṣé o ti wọlé? Iwọ̀n api ní nú ìgbékalẹ̀ rẹ kún id àjọ gidi rẹ ati bọtini tirẹ, o si nṣiṣẹ ibeere na lòdì si api gidi ki o le rii esi gidi na. Ṣí ojú abáná yìí sílẹ̀ nínú kọnsólù API
Àwọn kúlẹ̀kúlẹ̀
Opens a ticket in `open` with the supplied `body` as its first message, and publishes `ticket.created` (which sends the customer a localized acknowledgement via the notification consumer). `channel` is server-decided — it is not accepted from the client. A supplied `site_id` or `invoice_id` must belong to the same org or the request is a `404`. Requires `tickets.reply`.
Akoonu ibeere naa
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
subject | string | Bẹẹni | — |
body | string | Bẹẹni | The customer's description — becomes the first message in the thread. |
priority | TicketPriority | Bẹẹkọ | How urgent the ticket is. The customer may propose one; staff decide. |
site_id | string | Bẹẹkọ | The site this is about. Must belong to the same org or the request is a 404. |
invoice_id | string | Bẹẹkọ | The invoice this is about. Must belong to the same org or the request is a 404. |
org_id | string | Bẹẹkọ | The organization to open it in. Required only when the caller holds `tickets.reply` in more than one org. |
on_behalf_of_org_id | string | Bẹẹkọ | The client org this is about — a reseller escalating to Zinn® on their client's behalf. Must be a **descendant** of the ticket's org or the request is a `404`; your client never… |
Idahun
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
id | Uuid | Bẹẹni | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Bẹẹni | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Bẹẹni | — |
status | TicketStatus | Bẹẹni | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Bẹẹni | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Bẹẹni | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Bẹẹkọ | — |
invoice_id | object | Bẹẹkọ | — |
on_behalf_of_org_id | object | Bẹẹkọ | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Bẹẹni | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Bẹẹkọ | — |
resolved_at | object | Bẹẹkọ | — |
closed_at | object | Bẹẹkọ | — |
last_message_at | object | Bẹẹkọ | — |
reopened_count | integer | Bẹẹni | — |
message_count | integer | Bẹẹni | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Bẹẹni | — |
updated_at | string | Bẹẹni | — |
messages | TicketMessage[] | Bẹẹni | The customer-visible thread in chronological order. |
Awọn aṣiṣe ti ibudo ipari yii le da pada
401 · 403 · 404 · 422 · 429