assistant
POST /v1/assistant/conversations/{conversationId}/escalate
Turn a conversation into a support ticket.
Ìfàṣẹ́pọ̀
Fi bọ́ọ̀lù (bearer token) ranṣẹ gẹ́gẹ́ bí kọ́kọ́rọ́ API. Kọ́kọ́rọ́ náà gbọ́dọ̀ ní ìyọ̀ǹda tickets.reply; a ó kọ̀ ọ́ silẹ pẹlu 403, kii ṣe 404, ti kọ́kọ́rọ́ náà kò bá ní i.
Ojú abánisọ̀rọ̀ yìí kò gba id ajọ kankan. Kọ́kọ́rọ́ rẹ ti mọ ajọ ti o jẹ ti e, a o si fèsì nipa rẹ̀.
Gbiyanju rẹ
Rọ́pọ̀ èyíkéyìí nínú àwọn àmì ìtọ́ka < > pẹ̀lú iye tirẹ̀, àti àmì ìdánimọ̀ bọ́tìnnì náà pẹ̀lú bọ́tìnnì kan láti inú dásibọ̀ọ̀dù rẹ.
curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/escalate \
-H "Authorization: Bearer zdk_live_…"Ṣé o ti wọlé? Iwọ̀n api ní nú ìgbékalẹ̀ rẹ kún id àjọ gidi rẹ ati bọtini tirẹ, o si nṣiṣẹ ibeere na lòdì si api gidi ki o le rii esi gidi na. Ṣí ojú abáná yìí sílẹ̀ nínú kọnsólù API
Àwọn kúlẹ̀kúlẹ̀
⭐ The point of `needs_human`. Opens a ticket carrying the whole transcript, so the customer does not start again somewhere else and the agent opens something that already contains the question and what the assistant could not do. **Idempotent** — a second call returns the same ticket with `200` rather than opening a duplicate. Requires `tickets.reply`.
Àwọn ìpìlẹ̀
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
conversationId (path) | Uuid | Bẹẹni | The conversation's id. |
Idahun
| Orúkọ | Iru | Tí a nílò | Kini o jẹ |
|---|---|---|---|
ticket_id | Uuid | Bẹẹni | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
Awọn aṣiṣe ti ibudo ipari yii le da pada
401 · 403 · 404 · 422 · 429