Xaqiijinta aqoonsiga
U dir furaha API ah calaamad dusha ah (bearer token). Furaha waa inuu wataa ruqadda tickets.reply; furaha aan wadan waxaa loo diidayaa 403, ee ma aha 404.
Boggan ma qaato aqoonsiga ururka. Furahaagu wuxuu horay u aqoonsanayaa ururka uu ka tirsan yahay, jawaabtuna waxay ku kooban tahay halkaas.
Isku day
Ku beddel wax kasta oo ku dhex jira qeebaha xaglaha ah qiimayaashaada, sidoo kalena haystaaha furaha ku beddel fure ka dhex muuqda dashboordigaaga.
curl -X POST https://api.zinndigital.com/v1/tickets/{ticketId}/messages \
-H "Authorization: Bearer zdk_live_…" \
-H "Content-Type: application/json" \
-d '{ "body": <string> }'Ma sign-garaysay? Qalabka API ee ku jira dashboard-kaagu wuxuu buuxiyaa aqoonsigaaga ururka ee dhabta ah iyo furahaaga gaarka ah, wuxuuna ku shaqeysiiyaa codsiga API-ga nool si aad u aragto jawaabta dhabta ah. Kani ka fur barta kontoroolka ee API
Faahfaahin
Appends a customer message and returns the thread to `open`. Replying to a `solved` ticket reopens it. A **closed** ticket is rejected with a `422` whose error code is the stable `TICKET_CLOSED`, so a client can offer "reopen" without string-matching a translated message. Requires `tickets.reply`.
Cabiraha
| Magaca | Nooc | Loo baahan yahay | Maxay tahay |
|---|---|---|---|
ticketId (path) | Uuid | Haa | The ticket's id. |
Codsiga jidhkiisa
| Magaca | Nooc | Loo baahan yahay | Maxay tahay |
|---|---|---|---|
body | string | Haa | — |
Jawaab
| Magaca | Nooc | Loo baahan yahay | Maxay tahay |
|---|---|---|---|
id | Uuid | Haa | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
org_id | Uuid | Haa | UUIDv7 identifier — sortable by creation time (docs/02 §8). |
subject | string | Haa | — |
status | TicketStatus | Haa | Where a ticket sits in its lifecycle. `open` = waiting on us; `pending` = waiting on the customer; `solved` = we believe it is resolved and a customer reply reopens it; `closed`… |
priority | TicketPriority | Haa | How urgent the ticket is. The customer may propose one; staff decide. |
channel | string | Haa | How the ticket reached us — `dashboard`, `api` or `staff`. Server-decided; an open string so a future channel is additive on both sides. |
site_id | object | Maya | — |
invoice_id | object | Maya | — |
on_behalf_of_org_id | object | Maya | The **client org** a reseller opened this ticket about. Null on every ordinary ticket. ⛔ Validated as a descendant of the ticket's own org and `404`d otherwise, so it can never… |
assignee_name | object | Haa | The owning agent's display name (first name), or null while unassigned. The customer sees a **name** so they know a person owns their ticket; the agent's id and email are staff-… |
first_response_at | object | Maya | — |
resolved_at | object | Maya | — |
closed_at | object | Maya | — |
last_message_at | object | Maya | — |
reopened_count | integer | Haa | — |
message_count | integer | Haa | Customer-visible messages in the thread — internal notes are not counted. |
created_at | string | Haa | — |
updated_at | string | Haa | — |
messages | TicketMessage[] | Haa | The customer-visible thread in chronological order. |
Cilladaha ay bartaani soo celin karto
401 · 403 · 404 · 422 · 429