support

POST `/v1/tickets/deflect`

Knowledge-base articles and a live diagnosis, before a ticket is opened.

Xaqiijinta aqoonsiga

U dir furaha API ah calaamad dusha ah (bearer token). Furaha waa inuu wataa ruqadda tickets.reply; furaha aan wadan waxaa loo diidayaa 403, ee ma aha 404.

Meesha aqoonsiga ururkaagu galayo

Boggan waxaa uu qaataa org_id oo ah goob ku jirta JSON body.

Aqoonsiga ururkaagu wuxuu ku yaallaa shaashada furayaasha API ee dashboard-kaaga, oo ku xiga furaha laftiisa. Waa isku aqoonsi wicitaan kasta oo aad sameyso.

Isku day

Ku beddel wax kasta oo ku dhex jira qeebaha xaglaha ah qiimayaashaada, sidoo kalena haystaaha furaha ku beddel fure ka dhex muuqda dashboordigaaga.

curl -X POST https://api.zinndigital.com/v1/tickets/deflect \
  -H "Authorization: Bearer zdk_live_…" \
  -H "Content-Type: application/json" \
  -d '{  }'

Ma sign-garaysay? Qalabka API ee ku jira dashboard-kaagu wuxuu buuxiyaa aqoonsigaaga ururka ee dhabta ah iyo furahaaga gaarka ah, wuxuuna ku shaqeysiiyaa codsiga API-ga nool si aad u aragto jawaabta dhabta ah. Kani ka fur barta kontoroolka ee API

Details

The KB + AI in front of the ticket form (#2661). Given what the customer has typed so far, returns matching published KB articles and — when a site is named — findings from live checks against it, including whether its nameservers still point at us. ⛔ This never refuses to open a ticket and must never be made to. Everything it returns is offered; the form's submit button is unaffected. Requires `tickets.reply`. ⛔ `checks_incomplete` is `true` when a check could not run. "We found nothing wrong" and "we could not look" are different answers and the client must render them differently.

Codsiga jidhkiisa

Magaca	Nooc	Loo baahan yahay	Maxay tahay
`subject`	`string`	Maya	—
`body`	`string`	Maya	—
`site_id`	`object`	Maya	The site they are asking about. When given, live checks run against it — including whether its nameservers still point at us.
`org_id`	`object`	Maya	—

Jawaab

Magaca	Nooc	Loo baahan yahay	Maxay tahay
`articles`	`object[]`	Haa	—
`findings`	`TicketDeflectionFinding[]`	Haa	—
`applied`	`string[]`	Haa	Remedies applied automatically. ⛔ Only remedies on an explicit, audited allow-list are ever applied without a human.
`checks_incomplete`	`boolean`	Haa	⛔ True when a live check could not run. "We found nothing wrong" and "we could not look" are different answers and must render differently.
`incidents`	`TicketDeflectionIncident[]`	Haa	Open public incidents affecting this customer. ⛔ NOTHING HERE BLOCKS THE FORM — owner ruling 2026-08-24 was warn prominently, still let them submit. A customer with a genuinel…
`status_url`	`string`	Haa	The public status page in the reader's language, for the "follow this to resolution" link. ⛔ A separate origin with no shared fate with the platform (docs/121 §1), so it cannot…

Cilladaha ay bartaani soo celin karto

401 · 403 · 422 · 429