assistant

POST `/v1/assistant/conversations/{conversationId}/escalate`

Turn a conversation into a support ticket.

Xaqiijinta aqoonsiga

U dir furaha API ah calaamad dusha ah (bearer token). Furaha waa inuu wataa ruqadda tickets.reply; furaha aan wadan waxaa loo diidayaa 403, ee ma aha 404.

Boggan ma qaato aqoonsiga ururka. Furahaagu wuxuu horay u aqoonsanayaa ururka uu ka tirsan yahay, jawaabtuna waxay ku kooban tahay halkaas.

Isku day

Ku beddel wax kasta oo ku dhex jira qeebaha xaglaha ah qiimayaashaada, sidoo kalena haystaaha furaha ku beddel fure ka dhex muuqda dashboordigaaga.

curl -X POST https://api.zinndigital.com/v1/assistant/conversations/{conversationId}/escalate \
  -H "Authorization: Bearer zdk_live_…"

Ma sign-garaysay? Qalabka API ee ku jira dashboard-kaagu wuxuu buuxiyaa aqoonsigaaga ururka ee dhabta ah iyo furahaaga gaarka ah, wuxuuna ku shaqeysiiyaa codsiga API-ga nool si aad u aragto jawaabta dhabta ah. Kani ka fur barta kontoroolka ee API

Details

⭐ The point of `needs_human`. Opens a ticket carrying the whole transcript, so the customer does not start again somewhere else and the agent opens something that already contains the question and what the assistant could not do. **Idempotent** — a second call returns the same ticket with `200` rather than opening a duplicate. Requires `tickets.reply`.

Cabiraha

Magaca	Nooc	Loo baahan yahay	Maxay tahay
`conversationId (path)`	`Uuid`	Haa	The conversation's id.

Jawaab

Magaca	Nooc	Loo baahan yahay	Maxay tahay
`ticket_id`	`Uuid`	Haa	UUIDv7 identifier — sortable by creation time (docs/02 §8).

Cilladaha ay bartaani soo celin karto

401 · 403 · 404 · 422 · 429

POST /v1/assistant/conversations/{conversationId}/escalate